Sandeep Chopkar

Experience

• 

  Tech Mahindra

  Jan 2006 - May 2011

  Sr. Technical Associate

  Leading the team with different Environments/Deployment issues/activities.Debugging, Troubleshooting and Diagnosis infrastructure issues.Administrating the Servers and System Management component.Configuring the Siebel servers and its components. Monitoring to ensure 100% availability of the applications except any planned outage.Guide and support the team during all Test environments Deployments and Infrastructure issues, assigning the tasks to resources and to supervise the deployments/issues are going well as per Schedule. Show less

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  Fujitsu

  Jun 2011 - now

  • Overall 15 years' experience in Service Management , Change-Release Management, Incident & Problem Management, CRM-Siebel Admin and Database Programming.• Handled different roles in ITIL Process Implementation & Consulting and delivering end to end ITSM services comprising Service Management.• Enable projects to estimate the cost, timing, resource requirement and risks associated with the service transition stage more accurately.• Successfully appraised for CMMI SVC 2.0 for Maturity level 5• Actively Participated in end to end Service management transition. Prepared Service management transition plans and presented to client.• Represent the first stage of escalation for Incidents, Problem and Change, Monitor the incidents/Problem and Change to ensure that the Service Level Agreement is respected.• Working with the Service Owners and Service Level Manager to define the monitoring requirements, identify and prioritize improvement opportunities and establish Service Improvement Plans (SIPs)• Implemented many Six-Sigma projects to reduce the incidents count from 1400 to 800, from 2000 to 1200 and 500 to 300 for multiple accounts.• Leading all Six-sigma projects for Network and Security account.• Developed MS Excel VBA applications for daily reporting / Live Dashboard /CMDB automation for business requirements as needed. Show less

  • Service Delivery Manager

    Mar 2022 - now

  • Service Delivery Manager

    Jun 2011 - now

  • Process Manager

    Jun 2011 - Mar 2022
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  FUJITSU LIMITED（JAPAN）

  Aug 2023 - Aug 2024

  Service Delivery Manager