Nicky Critchfield

Experience

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  First Distribution

  Feb 2012 - Jan 2014

  Proactively manage client relationships, ensuring their satisfaction and addressing any concerns or inquiries they may have regarding McAfee, Veeam, and CommVault products.Employ strategic pricing strategies for McAfee, Veeam, and CommVault database products to maximize profitability while remaining competitive in the market.Skilfully create and meticulously prepare quotations for both software and hardware components, tailored to meet the specific needs and requirements of clients.Diligently follow up on quotations to maintain open communication channels with clients, providing clarification and addressing any queries they may have.Regularly update and maintain comprehensive pipelines for McAfee, Veeam, and CommVault products, offering valuable insights to management regarding sales forecasts and potential opportunities.Actively manage and resolve partners' complaints and issues related to McAfee, Veeam, and CommVault products on a daily basis, demonstrating a commitment to exceptional customer service.Ensure seamless invoicing processes, promptly issuing invoices to clients to facilitate timely payment and maintain positive financial relationships. Show less Develop and implement business plans for McAfee and CommVault products, ensuring follow-up and tracking progress.Deliver presentations on McAfee and CommVault to business partners, highlighting product value and company benefits.Schedule and organize events both internally and externally for business partners, promoting product awareness.Coordinate internal and external training sessions on McAfee and CommVault products.Establish strong market awareness for the products within defined target markets.Enable business partners by providing necessary support and resources.Arrange appointments with Account Managers and identify joint products and First Distribution partners.Maintain communication on internal and external meetings through CRM system.Manage orders placed on ACCPAC system and maintain weekly partner list updates.Foster continuous communication with vendors to ensure effective collaboration.Execute regular mailshots and campaigns to promote product awareness among business partners.Conduct various financial banking transactions including deposits, withdrawals, and transfers.Interact with clients to identify potential leads and sell banking financial products. Show less

  • Internal Sales Operations

    Nov 2009 - Jan 2014

  • Acting Product Manager

    Feb 2012 - May 2012
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  Drive Control Corporation

  Jun 2014 - Dec 2014

  Symantec Business Development

  Focus on acquiring new business opportunities.Interact with customers and vendors.Schedule weekly visits to resellers.Identify and nurture high-potential resellers within the "run rate" space.Establish executive-level engagements with selected resellers.Promote Symantec/DCC value proposition to clients.Develop growth plans and conduct reseller business reviews.Collaborate with Symantec and resellers to enhance business relationships.Manage spiffs, competitions, bundles, and promotions.Assist in coordinating mailshots and marketing efforts.Organize sales and product training sessions and Symantec awareness initiatives.Create, manage, and develop enablement plans.Provide weekly updates to stakeholders and forecast revenue on a weekly basis. Show less

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  CSD Targus Distribution

  Jan 2015 - Jul 2015

  Retail Sales Manager

  Analyze sales figures from sell-out and stock-on-hand reports.Collaborate with buyers and planners to understand their requirements.Finalize product selections and range reviews with buyers.Follow up on listing forms with buyers and forward shop-out reports monthly.Provide promotional suggestions and finalize promotions with buyers.Request replenishment and suggested orders from buyers.Present new products to buyers and planners.Track progress with clients and maintain relationships with store managers.Take minutes of meetings and monitor competitor pricing.Conduct store visits to assess performance and strengthen relationships. Show less

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  Trango Risk Management

  Aug 2015 - Nov 2015

  Office Manager and PA TO Director

  Prepare various correspondence and reports, ensuring accuracy and professionalism.Efficiently manage the Director's calendars, scheduling appointments and meetings as needed.Compile and prepare expense reports, meticulously documenting all expenses.Take detailed minutes during meetings and ensure timely distribution to relevant stakeholders.Act as the first point of contact, answering calls and addressing queries in a courteous manner.Welcome and assist clients, providing a warm and professional reception experience.Perform a range of clerical duties to support office operations and workflow efficiency.Maintain an organized electronic filing system, ensuring easy retrieval of documents when needed.Receive, record, and track inventory of medical stock, ensuring adequate supplies are maintained.Monitor and replenish stationery supplies to support day-to-day office activities.Provide assistance with personal tasks as directed by the Director, demonstrating flexibility and discretion.Coordinate office maintenance and cleaning schedules to ensure a clean and comfortable work environment. Show less

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  Black Mountain Mining

  Dec 2015 - Dec 2016

  PA to CEO & COO and Office Manager

  Act as reception point for visitors, greeting and directing them appropriately.Liaise with internal and external visitors, fostering positive relationships with officials.Coordinate meeting arrangements and room bookings, including parking arrangements.Manage meeting rooms and Tele Presence Room, ensuring cleanliness and functionality.Coordinate meal and beverage requirements for meetings.Maintain parking allocations list and manage office stationery supplies.File and manage documentation, including private documents for executives, travel profiles, and official records.Order office stationery and groceries, tracking usage and replenishment needs.Arrange lunch for meetings as requested.Manage office helper and driver's day-to-day activities, including arranging replacements for leave.Assist new employees with access cards, parking bays, and system registrations.Ensure printers are stocked with paper and backup cartridges.Maintain leave roster and process leave forms for executives.Handle typing and processing of office staff expense claims.Provide professional secretarial and administrative support to CEO and COO, managing diaries, coordinating travel arrangements, and handling correspondence.Maintain efficient filing and information retrieval systems, ensuring confidentiality.Assist in organizing and recording meetings, preparing agendas, and compiling necessary documentation for CEO and COO. Show less

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  National Institute for the Humanities and Social Sciences (NIHSS)

  Jan 2017 - now

  PA and Office Manager to CEO

  Support CEO with board-related activities, including scheduling meetings, preparing board packs, and drafting presentation documents.Coordinate efficiency and effectiveness of board and committee coordination, ensuring minutes are signed off and maintaining monthly filing system.Assist Executive Management in drafting committee reports and board resolutions, maintaining records of minutes, agendas, and attendance registers.Handle logistical requirements for board members and correspond with corporate governance service provider.Manage CEO's correspondence, prioritize tasks, and ensure preparedness for internal and external meetings.Schedule meetings, handle CEO's expense claims, and arrange travel and accommodation.Facilitate accurate minute-taking of CEO's meetings and compile reports for the CEO's office.Consolidate monthly management reports and assist with credit card and petty cash reconciliation.Maintain electronic document system, assist with proofreading and editing, and provide support to senior management as needed.Assist CFO with internal auditor requirements for audits.Recognized as CEO Employee of the Year in 2021. Show less