Deep Enrich
Lucy Reilly
Customer Service Manager
218 followers
Waterlooville, England, United Kingdom
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About me
Product Owner at Scottish and Southern Electricity Networks
Education
Oaklands Sixth Form College
2000 - 2004Business Studies, ICT, English, Religious Studies A LevelOaklands
1995 - 2000GCSE's Maths, English, Science, French, History, ICT, RE, Music, Textiles
Experience
Inchcape Fleet Solutions
Dec 2004 - Dec 2011Customer Service Manager
SSE plc
Jan 2012 - Jan 2014Customer Service Representative
Scottish and Southern Electricity Networks
Jan 2014 - nowProduct Owner for the implementation of OSvC in to Scottish and Southern Electricity Networks as a CRM system supporting development and implementation through Agile project delivery Project SME to support implementation of a new CRM system to be used company wide Managing a Customer Service team striving for continuous improvement and implementing change. Striving to ensure maximum performance from my team through monitoring, supporting and developing their knowledge and skills Managing a team responsible for a centralised function of complaint handling, ensuring all interactions are dealt with in a timely manner whilst supporting and developing team members to help them achieve their goals and progress
Product Owner
Apr 2021 - nowCRM Project SME
Oct 2018 - Apr 2021Customer Service Manager
Mar 2016 - Oct 2018Customer Relations Manager
Jan 2014 - Mar 2016
Licenses & Certifications
A level business studies
Sept 2002A level Information Computer Technology
Sept 2002A level - English Literature & language
Sept 2000A level Religious Studies
Sept 2000
Scrum Master Certified (SMC)
The Knowledge AcademyMar 2023
Volunteer Experience
Finance committee
Issued by St Michael & all Angels Church on May 2014Associated with Lucy Reilly
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