Nicholas Smith

Experience

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  United States Air Force

  Jul 1994 - Jan 1997

  Performed intermediate and high-level repair of sensitive avionics equipment and electrical systems. Tested, maintained, and evaluated equipment performance. Performed corrective and preventative maintenance in accordance with operating procedures and practices Directed Total Quality Management programs for two organizations comprising of 550 personnel and 832 personnel respectively. Advised and facilitated actions on all quality related issues including strategic planning, goal progression, process improvement, unit self-assessment, and metrics. Provided 1K stand-up instruction hours teaching performance planning, team building, and strategic planning. Developed values, vision, mission statement, key result areas, and goals

  • Avionics Maintenance Production Technician

    Jan 1990 - Jan 1997

  • Assistant Quality Advisor

    Jul 1994 - Jul 1996
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  United States Air Force

  Jan 2001 - Jan 2004

  Administered maintenance training program for more than 20K training requirements and 1,700 personnel. Prepared training program progress reports and briefings for senior leadership. Managed administrative functions to include scheduling classes, preparing course materials, and enrolling students in courses. Managed and utilized personnel computerized systems. Administered programs in accordance with the Privacy Act of 1974 and the Health Insurance Portability and Accountability Act of 1996. Provided records management at user and manager levels; established and maintained filing record systems. Instructed Train the Trainer and Train the Supervisor courses.● Recognized for two consecutive years as Maintenance Education and Training Manager of the Year for outstanding achievements and excellence in executing maintenance training programs.● Increased maintenance certification rate from 78% to 92% for junior personnel.● Implemented automated scheduling process that improved efficiency and eliminated multiple system inputs by 40%. Show less Responsible for the direction and performance of the Osan Education Center Budget Office. Managed $2.5M tuition assistance program for 72% of all Air Force personnel assigned to the Republic of Korea. Performs, supervises, manages and directs the financial management activities relating to the processing of financial commitments and obligations, university invoice payments and collections, and maintenance of student data. Counseled military personnel on CCAF and civilian educational programs, tuition assistance, Montgomery G.I. Bill utilization, and Officer Ascension programs. Show less

  • Maintenance Training Coordinator/Manager

    Jan 1997 - Jan 2004

  • NCOIC, Education Services Budget Office

    Jan 2001 - Jan 2002
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  United States Air Force

  Feb 2004 - Jul 2006

  Maintenance Training Scheduler

  Directs the scheduling of training requirements for over 1,700 personnel in the 552d Maintenance Group (MXG). Coordinates training with 373d Training Squadron Detachment 9 (Det 9), 11 on-base training providers, 2 Pacific Air Forces squadrons, and 5 squadron training managers. Responsible for selecting the appropriate training resource to ensure wing's mission essential training is accomplished. Organizes and conducts the monthly status of training briefings for wing and group commanders. Produces the Quarterly 0007 Training Summary and Monthly Overdue report for HQ ACC. Chairs the monthly scheduling meeting. Distributes meeting minutes and agendas. Produces Core Automated Maintenance System (CAMS) products. Responsible for annual review of over 600 ancillary and maintenance courses and the integrity of the training database subsystem. Show less

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  United States Air Force

  Jan 2009 - Jan 2013

  Served as principal advisor to Maintenance Operations Senior Executive on all operational, fiscal, training, and personnel issues affecting maintenance operations. Oversaw more than 20 work centers/160 personnel and managed a variety of personnel matters including retention, recognition and awards, performance management, training, and workforce management. Provided leadership and direction for maintenance, facilities, and support equipment valued more than $18B. Evaluated employee performance and enforced high standards of personal and professional conduct. Show less Directly supervised 23 training personnel and 14 maintenance training instructors. Directed On-The-Job and Career Development training for more than 3K maintenance personnel. Created standardized lesson plans, study guides, and curriculum materials to ensure consistency and quality of content. Monitored training compliance and ensured training records were current. Played a strategic role in developing training plans to ensure personnel were adequately prepared to perform job functions. Tinker AFB Functional Manager for all Maintenance Training issues; oversaw the development, implementation, and assessment of training programsfor 5K assigned personnel, Implemented and executed Air Force and Major Command training policy and procedures. Base liaison for all enlisted ancillary, upgrade, and formal training.● Served as advisor to maintenance operations officer (senior executive) on operational, fiscal, training, and personnel issues affecting maintenance program.● Delivered more than 2.5K hours of training and facilitated more than 700 classes. Innovative training techniques improved quality and accuracy required for maintenance and repair.● Designed curriculum for Engine Wrap course, greatly improved protection of engine assets valued more than $29M during transit.● Demonstrated commitment to professional growth and development. Authored 40-hour Self-Study Maintenance Boot Camp for local technical school that saved the organization more than $40K annually.● Led effort to convert manual training records to automated system. Flawless organization and execution resulted in 1.2K files transcribed in 90 days. ● Increased Computer-Based Training (CBT) by 53% through procurement of 16 computers for lab.● Created access database to track and manage class rosters, schedules, and attendance. ● Organized more than 11K training events and maintained 99% utilization rate through meticulous scheduling and coordination. Show less Managed all aspects of facilities and infrastructure support, including maintenance requests, for six facilities consisting of 1.5M square feet with a combined value of $150M. Provided leadership and direction to 250 engineers, civil engineering maintenance personnel, and safety and fire agencies. Oversaw all facility maintenance, service, preventative maintenance, and facility repair. Inspected grounds, facilities, and equipment routinely to identify maintenance and safety issues. Managed work orders and ensured accuracy of logbooks and inspection checklists. Validated personnel and facilities were in compliance with OSHA and EPA regulations. Maintained annual budget, authorized purchase orders and spending plan, monitored expenditures, and validated invoices. Show less

  • Assistant Superintendent, Maintenance Operations

    Jan 2012 - Jan 2013

  • Superintendent, Maintenance Training/Functional Manager

    Jan 2006 - Jan 2012

  • Superintendent, Maintenance Group Facility Operations

    Jan 2009 - Jan 2011
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  United States Air Force

  Apr 2013 - Oct 2013

  Superintendent, Education Services

  Managed education services for more than 3K deployed Air Force/Army personnel. Performed a variety of administrative support functions to support training programs including policy and program management, compliance, quality assurance, and daily training operations control. Coordinated administrative and logistics support and oversaw timely processing of more than 4K transactions. Proctored college level examinations and maintained accountability of test materials to ensure the integrity of examinations. Compiled utilization data, analyzed statistics, and recommended corrective actions to improve quality and effectiveness.● Certified as a Defense Activity for Non-Traditional Education Support (DANTES) Test Control Officer. Administered more than 600 exams in the areas of professional military education, career development, and foreign language.● Led $45K/2.4K sq ft Education Center renovation project; closely monitored to ensure project was completed on time and within budget. Show less

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  WFF Facility Services

  Mar 2014 - Nov 2014

  Deputy Director

  Managed daily operations of $1.8M custodial services contract for 210 acre campus comprised of 39 academic/ administrative facilities and 7 residence halls directly supporting a 17K student and 1K staff/faculty population. Directed day-to-day operations of 3rd Shift custodial services for 21 University of Central Oklahoma facilities. Supervised work activities of four Lead Custodians, 40 full-time hourly Custodians and four full-time Floor Technicians. Conducted 80 monthly facility inspections ensuring daily cleaning of 1.2M square feet to applicable APPA levels. Show less

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  Oklahoma Department of Labor

  Jun 2015 - Jan 2020

  Oversees the receipt and review of license and permit applications for 51 distinct occupational licenses; manages the application, operation and compliance of 64 state-wide processing sites, 116 approved examination locations, and 24 weld testing facilities. Directs Department Payment Card Industry (PCI) Data Security Standard (DSS) compliance. Ensures compliance with applicable policies, administrative codes, and state statutes; communicates with external and internal customers, suppliers, and division directors, as necessary. Supervises the daily operation of seven highly qualified licensing administrators responsible for processing 10K applications annually valued at $1.2M. Administrators also coordinate 1.5K background checks, process 85/$13.8K citation payments, and apply 31K accounts receivable payments valued a $8.9M annually; Provides technical expertise, reports, and documents as required to two industry committees. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgement. Show less Logistics Coordinator/Resource Advisor, Oklahoma Department of Labor Jun 2015- Nov 2017Organized/managed SSD/Licensing budgetary goals and objectives for $4.4M annual budget; Researched, purchased, and coordinated delivery of $300K of products and services in accordance with published Department, State, and Federal fiscal policies and standards. Reconciled purchase accounts monthly. Managed Safety Standards travel and procurement programs for 28 inspectors and program managers; coordinated 1,100 hotel/airline reservations annually. Acted as a liaison between the Department and facility Management Company regarding the planning, maintenance, and oversight of building operations for 17K sq. ft. facility. Oversaw the maintenance, utilization, and administration of 43 fleet vehicles estimated at $478K. Provided high-level administrative support to ODOL Deputy Commissioner and four Program Managers. Conducted research, prepared statistical reports, handled information requests, and performed clerical functions. Show less

  • Administrative Programs Officer-Licensing Supervisor

    Nov 2017 - Jan 2020

  • Resource Advisor; Facility Manager; Executive Assistant

    Jun 2015 - Nov 2017
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  Meta Special Aerospace

  Feb 2020 - Jan 2021

  Training Manager

  Oversees the formal, ancillary, and qualification training for 130 aircraft maintenance and support personnel for an FAA Part 145 authorized repair station specializing in medium turboprop and jet aircraft. Responsible for ensuring compliance with all Defense Contract Management Agency (DCMA) training requirements. Ground-up reinvention of training program consisting of the research and establishment of training course table containing 56 individual training requirements. Developed course code catalog, training table, and training matrix. Authored employee initial evaluation and orientation program. Administers online maintenance examination program. Created one-stop SharePoint intranet training site complete with authorization letters, overdue training status, and scheduled training. Oversaw the organization, implementation, and daily utilization of organizations Learning Management System (LMS). Converted hard copy training records to online electronic format. Designed/authored 21 interactive online training courses utilizing Camtasia video editor, Audactiy sound editor, Articulate 360 interactive courseware designer, and AWS Amazon Polly voiceover services. Show less

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  United States Air Force

  Jun 2021 - now

  Test Control Officer/Installation Test Center Manager

  Administers 1.5K Weighted Airman Promotion System (WAPS) examinations annually. Provides six on-demand test examinations for Air Force enlisted and officer ascension programs to include the Armed Forces Vocational Battery and the Air Force Officers Qualification Test. Responsible for security, accountability, and control of over four hundred controlled test material booklets. Generates, distributes, and documents promotion eligibility rosters for 62 individual organizations on Tinker AFB. Schedules individual test dates and resolves personal/military conflicts with testing dates. Verifies eligibility/identification and briefs examinees on examination process and procedures. Ensures only scheduled and authorized participants are provided access to controlled test materials. Conducts examinations and maintains test material and test room control IAW AFI 36-2605 and other applicable DoD and Air Force publications. Inventories, catalogs, and destroys outdated test material as required. Updates examination completion with AFPC, in the Military Personal Data System (MilPDS), and in the Electronic Records Management System (ERMS) as required. Trains unit WAPS monitors, First Sergeants, and Commanders as requested. Follows established security container protocols. Show less