Diego Hoyos Estrada

Experience

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  Teleperformance

  Jun 2021 - Jan 2022

  Bilingual Sales Representative

  • Lead the sales process to guide customers with residential accounts to sign up for electric and gas provider services (inbound/outbound calls).• Gather and record customer information in databases.• Assist customers with issues related to payments,account activation, and service transfer.• Provide information related to the energy deregulation program in US.• Implement promotion strategies to reduce the impact, of changes in rates and conditions of the service, over sales.• Meet weekly sales targets and KPIs set by the sales operations team. Show less

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  Coca-Cola FEMSA

  Feb 2023 - Aug 2023

  Practicante de Ingeniería de Bodegas

  • Provide support to distribution centers located in Barranquilla, Medellin, and Cali in preparing daily reports of waste and fluctuation indicators of returnable bottles• Consolidate reports of shipping routes, freight and maintenance needs for the different distribution centers and commercial agents.• Monitor the level of saturation of warehouses, product shortages, and alerts for products close to expiration.• Prepare staff presentations and OFF (Order Fulfillment) indicators for traditional and modern sales channels. Show less

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  Simplex Group

  Sept 2023 - Feb 2025

  Service Account Manager

  • Assist corporate clients (trucking companies based in the US) with their compliance requirements through corrective actions plans to improve their safety performance and maintain their business operations in compliance with the US Department of Transportation (DOT).• Develop risk management analysis through monthly control reports to reduce the risk of financial and operational loss. • Provide assistance in collecting payments and preparing company documentation for federal investigation audits. • Supervise internal teams assigned to each corporate client acting as the main point of contact between their owners/employer representatives and Simplex services portfolio. Show less

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  Bancolombia

  Feb 2025 - now

  Auxiliar Administrativo Corporativo