Debra Coyle

Experience

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  Sprint

  Jan 1999 - Jan 2001

  Account Executive

   Met new account acquisition quota and trained clients in products and services Led marketing efforts on territory trade shows, conventions, and promotional events

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  Pinnacle Realty Group

  Jan 2001 - Jan 2005

  Regional Sales Manager

   Managed employees and contractors, prepared bid requests and negotiated vendor contracts.  Conducted periodic inspections and arranged for maintenance, repair, or replacement.

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  Hoffman Design Group

  Jan 2005 - Jan 2006

  Sales Associate

   Retained all accounts and made 105% of plan through product and service upsells. Negotiated existing contracts to meet quarterly revenue goals. Consistently achieved 2% increase.

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  Iron Mountain

  Apr 2006 - Jun 2012

  Account Manager

  Key Responsibilities:Manage and retain $4MM book of SMB and large local accounts. Monitor service usage KPIs and report any negative service trends that could weaken brand loyalty. Conduct annual facility tours, deliver Business Reviews, and identify growth opportunities in coordination with outside sales. Key Achievements: Expanded revenue by 2.5% annually through pricing and service upsells. Signed 100% of renewal contracts to multi-year extensions with escalated rates tables.  Ranked in elite Top 25 of Eastern Area Account Managers 2011-2012 Named in Voice of the Customer (VOC) survey feedback for exceptional service. Show less

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  Iron Mountain

  Jul 2013 - now

  Key Responsibilities:Iron Mountain holds a 69% share of the US legal market’s information storage. This position is aimed at retaining and growing existing business by 4%/year for a portfolio of 40+ regional and national clients.Key Achievements: Increased $10MM book of business by 4% year-over-year.  Realized 100% retention of existing business with multi-year renewals and pricing escalators.  Grew existing portfolio by additional 2% in 2022 with organic upsells yielding $50,000 in project work. Show less Key Responsibilities:Protect and retain a $5MM book of at-risk regional and national law firms. Clients obtained via acquisition of small competitor capable of offering highly customized Service Level Agreements. Key Achievements: Re-negotiated SLA’s to meet operational capability and customer’s requirements.  Signed 18 of 22 accounts for multi-year contract renewals with up to 3 years of negotiated increases.  Developed accounts for 2.5% annually with combined organic and new growth streams.  Generated $75K in upsell service revenues. Show less

  • Customer Success Manager

    Mar 2016 - now

  • Senior Customer Development Executive-Legal Vertical

    Jul 2013 - Mar 2016