Gianna Cruz

Experience

• 

  Loyola University Chicago

  Sept 2012 - May 2013

  Desk Receptionist

  Front desk communications, security, and operations

• 

  Village of Orland Park, Illinois

  May 2013 - Aug 2013

  Summer Camp Counselor

  Managed large groups of children ages 10-14 in various settingsCollaborated with team to organize and design activities and day tripsMotivated, encouraged, and empathized with children of various abilities

• 

  Land of Lincoln Health

  Aug 2013 - Dec 2013

  Ambassador

  Advised potential members regarding the health insurance marketplace and company standardsRecruited new members to engage in Land of Lincoln Health’s insurance plans

• 

  Alzheimer's Association®

  Jan 2014 - Mar 2014

  Student Internship

  Facilitated data entry of TrialMatch ProgramPerformed general receptionist duties such as answering main helpline and routing emails

• 

  Robert H. Lurie Comprehensive Cancer Center of Northwestern University

  May 2014 - Mar 2016

  Finance Intern

  Eradicated departmental deficit of 1.2 million dollars through evaluation of account receivables and invoicing effortsManage the collection of account receivables associated with over 200 clinical trial study accountsAnalyzed clinical trial protocols to create research budget spreadsheetsWorked independently and collaborated with physicians and higher management to collect and interpret financial data pertaining to clinical trials

• 

  Falcon Consulting Group

  Jan 2016 - Apr 2016

  Intern

  Constructed consulting engagement solution involving predicative analytics from root-cause analysis phase to integrated tool developmentEmployed stakeholder, market, and competitor analysis to support consulting research and initiativesEvaluated technological, financial, and operational components of several external client projects

• 

  Aon

  May 2016 - Jun 2019

  Serve as Lead Project Manager for 8-10 Middle/Large market client teams and processes, including major hospital system steerage strategy redesign, vendor marketing, audits and implementations for all lines of coverage, PTO harmonization, and additional special project managementPerform both Project Manager and Financial Manager functions for several middle market accounts with financial deliverables including creation of pre-renewal projections, request and evaluation of renewals, negotiation of renewals, and delivery of renewals to clientsEngage in prospecting efforts and finalist meeting material creation for new and existing Aon clientsMentor and develop junior colleagues by serving as member of Aon Engagement Committee and Apprentice Program buddy Show less Acted as Project Manager and day-to-day contact for multiple client teams and processes, including vendor marketing, employer compliance measures, and standard operating activitiesEducated clients on Student Loan Repayment and Life Planning Account market trends and developed Aon RFP templates for both respective marketing processesSpecialized in developing benefit strategies for and managing relationships with clients across the healthcare, technology, insurance, and manufacturing industriesDeveloped financial skills associated with medical pre-renewal and renewal projections and delivery to clients Show less

  • Health and Benefits Consultant

    Mar 2019 - Jun 2019

  • Health and Benefits Analyst

    Mar 2018 - Mar 2019

  • Health and Benefits Specialist

    May 2016 - Feb 2018
• 

  Lockton Companies

  Jul 2019 - Aug 2021

  • Senior Account Manager

    Jun 2021 - Aug 2021

  • Account Manager

    Jul 2019 - Jun 2021
• 

  Maven Clinic

  Sept 2021 - now

  I operate in a player/coach role, leading a team of 5 Enterprise CSM direct reports with a cumulative book of business valued over $16M. I directly manage $4M of revenue and a subset of large Enterprise and Jumbo clients. My leadership has allowed the team to perform at 102% to enrollment goal and close ~$1M in new product upsells. I regularly partner with cross-functional teams to uncover value for customers and improve internal processes. Supported a book of 15 Enterprise Clients ($2M ARR) and implemented one of Maven's largest Managed Fertility clients by revenue ($1.8M ARR) while managing and supporting a team of Enterprise CSMs. Partnered with Maven cross-functional partners heavily to innovate on current standard operating procedures. Maintained enrollment standard of 98% to goal for personal book while supporting team in mantaining enrollment standard of 114% over goal for team book. Supported a book of 35 Enterprise clients ($3M ARR) and assisted in creation of process improvement and documentation for Maven's growing book of business. Successfully renewed 96% of book of business and supported 13 upsells ($27K ARR). Created implementation checklist for broad use across the organization and standardized reporting presentation materials.

  • Director, Client Success

    Jun 2024 - now

  • Senior Client Success Manager

    Oct 2022 - Jun 2024

  • Client Success Manager

    Sept 2021 - Oct 2022