Callum Mitchell

Experience

• 

  Cyber Security Associates

  Sept 2019 - Dec 2024

  Directly responsible for a team of 6 Shift Leads and Senior Analysts delivering security monitoring services and technical customer interaction. Oversaw and reorganised the operating model of the SOC team.Created and developed CSA's Managed Detection and Response service using the Microsoft Sentinel and Defender platforms introducing a new revenue stream and contributing to a significant growth in recurring revenue.Implemented processes and playbooks to establish CSA's incident response capabilities and provide emergency support to customers during times of crisis. Incidents include Insider Threat, Business Email Compromise, and Ransomware.Supported and contributed to the successful conversion of several new customer contracts by developing and creating new customer propositions. Show less Accountable for a shift team of analysts ensuring the quality and accuracy of deliverable reports. Responsible for the training and mentoring of junior team members to develop their technical skills.Additionally responsible for the onboarding of customers, development of rulesets, policies, and maintenance of SIEM platforms as well as providing a high standard, attentive service to all clients. Proactively reviewed rulesets to drive improvements to customer service and internal efficiencies. Show less

  • Senior Consultant

    Jun 2024 - Dec 2024

  • Principal SOC Analyst

    Jan 2022 - Jun 2024

  • Senior SOC Analyst and Shift Lead

    Feb 2020 - Jan 2022

  • Cyber Operator

    Sept 2019 - Feb 2020
• 

  E2e-assure

  Jan 2025 - now

  SOC Technical Lead