Experience

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  Connex

  Mar 2004 - Feb 2006

  Customer service representative

  Responsibilities Process customer requests and complaints in a polite and professional manner in order to be able to solve all aspects that are within my competency; Cooperate with the customers that request to cancel their contracts. This implies to understand the customer’s position and find solutions to keep him as a customer and to serve company interests. Identify and understand customers’ communication needs in order to suggest and sell products or services that fit those needsAchievements: As a result of internal selection processes I gained the following roles: - Customer Service Specialist Data Services - Customer Service Specialist Major Accounts - Customer Service Back-up for back-office activities Became part of the Customer Service Phone Testing Team Offering support to internal customers, preparing and supervising new employees through involvement in buddy system programs Show less

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  Vodafone

  Feb 2006 - Aug 2007

  Sales representative and warehouse administrator

  Responsibilities Describe and sell products and services to existing and potential customers with the purpose of achieving the store’s sales target; Give daily reports about sales and other activities Make sure the store has the necessary products for its own activity and for the Direct Sales Department Report stock situation to the Store Manager, Central Warehouse and Financial DepartmentAchievements: Became Business Sales Advisor as part of a pilot program. I dealt only with corporate customers that came to the store and provided some support to the direct sales team. Became Technical Support for the ISP Services for the Vodafone Stores in the region Show less

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  7 stars consulting

  Aug 2007 - May 2015

  Managing partner
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  Data network advanced solutions

  Dec 2007 - Jun 2008

  Key account manager

  Responsibilities Plan and run the sales process for the company’s products and services Coordinate and ensure the availability of the necessary resources for delivery Ensure that the agreed products and services are delivered in the agreed timelines Reporting of project progress to customers and internal management Prepare and sign the contracts with the customers Assist the customer until the fulfillment of the contract

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  Learning solution grup

  Jun 2008 - Jun 2010

  Sales manager

  Responsibilities: Plan and manage the sales process Prepare and sign contracts with customers Manage the delivery of the agreed services to the customer and ensure that all the involved parties are always aligned and in agreement with the project plan  Assist the customer until the fulfillment of the contract and collect feedback

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  Vodafone

  Jun 2010 - now

  Coordinate and orchestrate all QA activities required for device specific roll-outs of Vodafone Consumer Products services into the various Vodafone local markets. - Drive Device Certification across the whole GT CP&S organisation following the Product Acceptance approach• Coordinate Device Certification test teams• Collect, filter and optimise information on terminal delivery timelines based on the device customisation road-map• Track progress and report on device certification activities during device lifecycle. - Drive and manage issue and conflict resolution occurring in the collaboration between service and device project teams• Run weekly device customisation programme review meetings with key stakeholders• Identify and anticipate risks in service pre-embedding / device onboarding• Drive and support issue resolution and risk mitigation which might prevent services to be pre-embedded on new devices and MRs according to the device customisation roadmap - Drive Tool and Methodology application and support Quality Management• Reinforce Tool and Methodology application across the Terminals department as well as whole GT CP&S• Contribute to further development of testing methodology and tools used across all stakeholders involved in device certification• Contribute to definition and alignment of Quality Criteria and general Quality Standards across all stakeholders involved.• Support definition of overall Testing KPIs.• Contribute to Quality Metrics Development.• Contribute to Vendor Quality Audits Show less Role: QA Test ManagerResponsibilities: Manage the projects from QA perspective Prepare meetings to make sure that the QA dependent milestones are reached Prepare and manage QA support for the Operating Countries involved in the project Create Test Strategy and ensure testing deliverables are considered in project work plans Act as a liaison with the teams involved, in order to ensure an efficient ticket resolution process Implement and support the test process, policies, procedures and best practice Support QA Manager to contribute to the success of the team, and assist in improving the overall test processRole: QA Device Customization ManagerResponsibilities: Prepare the product specific test strategy for the device customization in accordance withe the global device road-map Identify and report all product specific issue that risk the launch of customized devices  Act as a liaison between Terminals, Product and Development teams in order to identify the best solutions for the raised risksRole: QA Senior TesterResponsibilities: Test the implementation of various Vodafone services across various device families and browsers Create and execute test cases based on given documentation and use-cases Create and follow up on defects identified during the test phase Ensure that the defects have the required information in order to be fixed as soon as possible Lease with Dev. And Operations teams to ensure the fixes are delivered and tested  Ensure that the product quality gate criteria was met Ensure that the customer experience is consistent across the various tested platforms Show less

  • Lead Quality Assurance Manager

    Sept 2015 - now

  • Senior Consultant - Quality Assurance

    Jun 2010 - Aug 2015