Experience

• 

  South point management services

  Jan 2011 - Feb 2012

  Call center representative

  • Assisted clients on queries, quotations and prices.• Kept record of calls made out to determine calls that were converted to sales.• Called potential clients to inform them about prices.

• 

  Ekurhuleni metropolitan municipality

  Sept 2013 - Mar 2015

  Executive assistant

  o Ensured that all works orders from the end-users were loaded on the Gauteng Department of Infrastructure Development (GDID) e-maintenance system;o Ensured that all defects were reported, monitored, assigned & completed;o Provision of administration support to the Facility Management Unit;o Record keeping pertaining to all minor and major repairs;o Conducted walkabouts and reported defects found to authorities for further attention;o Attended to day to day maintenance & works orders;o Worked closey with the F.M.U. Assistant Director to ensure that the facility was operating safely &efficiently. o Captured and updated electronic data on a daily basis;o Compiled and kept weekly record of all defects reported and assigned to GDID-Chief Artisan. Show less

• 

  Aramex

  Apr 2015 - Apr 2016

  Customer service executive

  • Offered exceptional customer service to all Discovery Insure customers;• Daily confirmation of scheduled deliveries, i.e. delivery date & addresses;• Coordinated deliveries for Discovery Insure customers from a system driven report;• Followed up on non-deliveries and POD’s daily/weekly;• Arranged special trips where applicable;• Made courtesy calls to customers as needed;• Liaised with Logistics Warehouse on daily orders after confirming the scheduled deliveries;• Updated clients information on the system;• Performed administrative duties that were assigned. Show less

• 

  Freedom square store

  Aug 2016 - Aug 2017

  Assistant store manager

  • Conducted regular and spot checked inventories of merchandise.• Verified that cash intake matched sales and inventory activity.• Prepared daily sales reports and register set up and close out.• Responsible for accurate management of money received through the sales of store products.• Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;• Ensured availability of merchandise and services by approving contracts, maintaining inventories;• Formulated pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales; • Provided efficient, courteous and knowledgeable service to the customers. Show less

• 

  Ekurhuleni east tvet college

  Oct 2017 - Sept 2018

  Career development officer

  • Contributes to planning and developing a marketing strategy for the College in order to promote the image, brand awareness and services of the organisation;• Establishes and maintains effective relations and personal contact with existing and prospective clients;• Proactively marketing and selling the College services to existing and prospective customers;• Participates in and represents the College in marketing events such as school visits, career exhibitions, open days etc.;• Services as first point of contact between the College and customers to address a range of queries and complaints pertaining to the College in order to ensure swift resolution of issues and feedback to customers;• Completion and submission of Monthly reports to Supervisor to provide information regarding customers. Show less

• 

  Gauteng department of education

  Oct 2018 - now

  * Monitor the implementation of the Learner Transport Programme at pick-up/ drop-off points and at schools.* Monitor adherence to the Service Level Agreement between Service Providers and GDE.* Update and maintain the Learner Transport Programme database.* Compile monitoring reports from school visits. * Reply to queries, compile/type correspondence, documentation, faxing and photocopying, report writing, and interpreting reports. * Receive, co-ordinate and distribute information between the office and related structures. * Assist schools in compliance with the Learner Transport Programme administration. * Make logistical arrangements for meetings/workshops/events. * Provide administrative support, update and safe keeping all records, office provisioning, receive and track correspondence.* Monitor the adherence to COVID- 19 protocols in Learner Transport Buses. Show less * Provide and render general office support services. * Record, organise, store, capture and retrieve correspondence and data. * Keep and maintain the digital filing system for the component. * Assist in identifying key stakeholders for the department. * Assist with coordinating stakeholder engagements. * Develop a stakeholder engagement programme. * Handle routine enquiries from stakeholders. * Liaise with internal and external stakeholders to improve relations. * Work with the website team to ensure online updates to different stakeholders. * Keep and maintain the asset register for the component. Show less

  • Monitoring And Evaluation Specialist

    Feb 2022 - now

  • Administrative Assistant

    Oct 2018 - Jan 2022