Experience

• 

  Schlumberger sema

  Apr 2001 - Dec 2004

  Internet manager

  Re-design of the Enlargement website in the context of the information campaign related to the 5th enlargement of the EU (May 2004, 10 new countries joining the EU).

• 

  Atos belgium nv

  Jan 2005 - Jul 2010

  Participation in a test campaign for DG TAXUD. Writing and execution of test plans related to Factory Acceptance Test (FAT) phases based on the TEMPO methodology. Preparation of an Expression of Interest for the European Commission.Translation of CVs from experts (English into French) collected from the different partners. - Maintenance of the PLOTEUS portal of DG EAC (Education and Culture) of the European Commission; this portal provides all kinds of learning opportunities to the EU citizens;- Operational management and support provided to the EU local teams responsible for providing content to the PLOTEUS portal, in all EU languages.

  • Test Analyst

    Dec 2008 - Jul 2010

  • Bid Support

    Jul 2008 - Nov 2008

  • Web Application Developer

    Jan 2005 - Jul 2008
• 

  Atos belgium nv

  Jan 2011 - Mar 2016

  - Co-ordination of support team;- Implementation of ITIL processes;- Conception and management of user documentation;- Provision of training courses;- Co-ordination of wiki sites, collaborative sites and social networks, ... Support to IBM Rational tools; implementation of ITIL processes; coaching on IBM Rational tools; implementation of test procedures to test the releases of IBM Rational tools; alignement of IBM Rational tools and EC methodologies.Maintenance of the RUP methodology libraries (Standard RUP@EC and Agile@EC). Participation in the test campaign of the applications developed by Atos for BASE. Writing of test plan, execution of the tests, and reporting.

  • IS Support Manager

    Sept 2015 - Mar 2016

  • Service Management Officer

    Apr 2011 - Aug 2015

  • Application Tester

    Jan 2011 - Mar 2011
• 

  Fujitsu siemens

  Apr 2016 - Mar 2017

  Is support manager

  - Organization, implementation and maintenance of support related to the IBM Rational tools;- Service management based on ITIL v3;- Maintenance of the knowledge base on IBM Rational tools;- License renewal.

• 

  Atos

  Jun 2017 - Dec 2022

  Support Management activities for the Data Services section at EC DIGIT. Implementation of ITIL processes.Knowledge management. Support on IBM Rational tools provided to the IT teams (analysts, developers and testers); building of a knowledge base on IBM Rational tools in Confluence.

  • IT Consultant - Support Management

    Nov 2017 - Dec 2022

  • IT Consultant - Support IBM Rational Tools

    Jun 2017 - Nov 2017
• 

  Fujitsu

  Dec 2022 - Jun 2024

  Information technology service management consultant

  Service Management for the Data Services section at EC DIGIT.