Marisa Guerrera

Experience

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  Holiday Inn

  May 2009 - Aug 2009

  Catering Sales Coordinator

  -Worked with clients to plan and discuss event details. -Trained in Opera and Delphi Management Systems. -Assisted the Catering Sales Director by preparing accounting and food and beverage reports.

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  Vacation Village At Parkway

  Aug 2009 - Dec 2009

  Activities Staff

  -Execute events for guests. -Sell and book tours by answering the Activities Center telephone.

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  Joe Leone's Italian Specialty Store

  Nov 2010 - Jun 2012

  Catering Sales Representative

  -Assist customers with menu planning through phone calls and walk-ins. -Trained in CaterMate Catering Management Program. -Computer entry for Christmas Eve online orders.

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  Joe Leone's Italian Specialty Store

  Feb 2011 - Jun 2012

  Bookkeeper's Assistant

  -Calculate and record sales, deposits and gift cards for bank statements.-Pair check stubs to their correct invoice, then file in accounts payable.-Review and discard vendor statements each month.

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  Robert Half International

  Dec 2012 - Jan 2013

  Staffing Manager

  OfficeTeam Division - Specialize in the placement of highly skilled administrative professionals in various industries while building, developing and maintaining strong client relations. We place some of today's best talent available on a temporary, project and temp-to-hire basis. Positions include but not limited to: Executive Assistant Administrative Assistant Human Resources Legal Assistants Non-Clinical Administrative Customer Service Representatives Receptionist Data Entry, Clerical Show less

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  Hilton

  Mar 2013 - Jun 2014

  Event Coordinator/Event Service Manager

  -Provide the Director of Catering & Events and Event Managers with administrative and clerical support, maintenance of each events file and placing custom amenity orders internally for VIP clients. -Check meeting rooms, ballrooms and facilities for proper setup and cleanliness. -Meet and greet clients prior to event. -Coordinate all event details with clients.-Interacts with guests to obtain feedback on product quality and service levels-Handles guest problems and complaints during each event. -Recipient of the Hilton Service and Loyalty Award:October 2013. Show less

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  The Villages®

  Aug 2015 - Mar 2020

  In the spirit of "making dreams come true", a Marketing Event Planner & Coordinator enthusiastically and successfully oversees all facets of event planning from conception to completion; keeping hospitality at the forefront of every interaction. This role meets with internal and external clients to create and execute the desired vision; establishing plans down to the last detail to ensure expectations are met and exceeded. They act as a liaison with the many entities involved in event planning and conduct necessary steps such as making venue reservations, establishing catering and décor, ordering needed event materials, arranging transportation, booking entertainment, photography & videography along with directing special event staff - all while staying within the desired vision and budget. A Marketing Event Planner & Coordinator's exceptional project management skills create clear and concise plans, define steps & milestones, and build event sequences & schedules; monitoring progress from start to finish; including after action reviews and post event follow up. A coordinator of this nature thrives on organizing lasting memories and unforgettable experiences for all involved. This position is an integral part of the Marketing Team. Show less -Meet, strategize, develop and deliver marketing plans for various clients with the Account Managers. -Help Account Manager coordinate with marketing team to communicate client goals and needs.-Oversee the execution of the clients marketing plan with Account Manager. -Work with designers to develop advertising layouts that accurately reflect The Villages and the organization. -Work with Media lead to create and develop any support materials that the clients need. -Work with Technology Solutions Group to create and develop any support materials that the clients need for web and E-Marketing. -Coordinate with Event Planner, Product/Media Buyer for any materials or planning if applicable to the client's needs. -Work with client and Social Media Specialist to develop, implement, and maintain a social media strategy based on clients voice, services and products. -Analyze and track Marketing Plan to make sure goals were achieved and make adjustments accordingly. Show less As part of "making dreams come true"​, a Sales Team Friend assists one or more Sales Team Managers. Their general functions would include being an enthusiastic, loyal "supporter"​ for their teams, and handling administrative functions for the team managers that would allow them to spend more time away from their desks and out with their teams, which will positively affect the team's proficiency, production and morale. A Sales Team Friend also assists the sales department with support of allocated organizational and administrative needs. Manager Assistance: -Answer team managers phone calls. -Assist Team manager with administrative and organizational needs with regards to their team manager responsibilities.-Coordinate team manager's calendar including trolley tours, meetings, team huddles, CE and other related customer interactions. Facilitate all schedule changes, etc. Assist in preparation for upcoming meetings/presentations to include reminders, room scheduling and preparation. Prepare handouts or other printed materials as well as powerpoint/video presentations. -Daily review of upcoming daily/weekly objectives. -Schedule team one on ones and track goals; Sales staff working papers. -Schedule shadowing, assist in recording the activity and track each team members feedback. Team Administration Functions: -Team newsletter. -Post team listings in suite area: new listings, sold listings, sales charts; Track listing activities, showings, advertising and provide charts to support leadership involvement in these-Assist team representatives with computer, telephone usage issues/support. Show less

  • Event Planner and Coordinator

    Mar 2018 - Mar 2020

  • Account Manager

    Oct 2016 - Feb 2018

  • Administrative Assistant

    Aug 2015 - Oct 2016
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  MedForce

  Jan 2021 - Apr 2021

  Program Coordinator

  This position is responsible for coordinating all aspects of multiple medical education programs in varying service types (full service to speaker only) from inception to completion. It is recommended that coordinators have previous meeting planning experience, preferably in the pharmaceutical industry and knowledge of state & federal regulated compliance guidelines as well as those dictated by the specific operating company.A Program Coordinator is responsible for program execution inclusive but not limited to: sales force communication, speaker communications and scheduling, speaker travel arrangements as needed (air, hotel and ground) venue negotiating/contracting, audio visual negotiating/contracting, invitation development, attendee recruitment/confirmation, learning material distribution, speaker expense administration, post program material collection inclusive of; participant sign in sheets and program evaluations and program reconciliation. Show less

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  Hotels Unlimited, Inc.

  Apr 2021 - Aug 2021

  Catering Sales Director

  The Catering Sales Director is responsible for overseeing the Catering Office and driving sales to meet annual revenue goals. As the Catering Director, you are expected to provide leadership and personalized sales strategies to secure wedding and event bookings while maintaining the highest level of customer and quality service. -Meet with prospecting new clients. -Upsell and aggressively sell to achieve budgetary goals. -Detail menus with clients for events. -Have experience in using catering software, Delphi is preferred. -Provide effective leadership, direction, instruction, and guidance, and should be confident in your delivery. -Stays abreast of industry trends and makes recommendations of changes. -Responsible for supervising/managing/overseeing the following departments: Catering Sales Coordinator and Administrator. -Work with marketing team on creating new promotions and collateral to promote the packages and the property. -Be knowledgeable on all current packages, promotions, guidelines and regulations in place for your hotel and area. -Schedule tours of the venue and appointments accordingly. -Work closely with the Banquet Manager and Executive Chef to ensure event execution. -Ensure that all paperwork, reports, checklists, and banquet paperwork is properly completed and brought/sent to accounting in a timely manner.-Conduct food and beverage meetings to ensure timely and effective communication with the banquet team, and ensure everyone is focused and working toward the desired goal. -Implement and maintain an effective open-door communication with catering team. -Books meetings and conferences and assists in selling social banquet functions. -Maintains accurate forecast and recap information. -Have a quick response time to clients and follow up regularly. -Resolve problems/conflicts that may be brought to their attention from a client or staff. -Provide effective leadership, direction, instructions, and guidance. Show less

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  Jenkinson's Inlet and Pavilion

  Aug 2021 - Oct 2022

  Event & Banquet Manager

  -Meet with potential clients and book all events and banquets at the Inlet and Pavilion through emails, phone calls and walk-ins. -Manage Inlet Banquet Office: schedule and manage staff, coordinate all events, order supplies. -Extensive knowledge of Banquet Menu and all pricing.-Collect all payments for events from deposits to final payment; refunds if needed. -Coordinate with the Inlet Manager to arrange security staff for all events. -Responsible for all event duties, planning, execution and breakdown. -Coordinate all linen and tent orders through our preferred vendor. -Assist with the planning of all events including layout, seating, decorations, etc. -Be present to clients prior to, during and after each event to provide excellent guest service and to answer all questions and concerns. -Review, maintain and stay current with upcoming events, communicating regularly with all involved Managers and team members. -Manage AFI Food Show (held at Pavilion). -Work closely with the General Manager on the CCUSA J1 and H2B Visa program for upcoming year team members. -Responsible for assisting with end of season breakdown and storage. Show less

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  Spencer's

  Nov 2022 - now

  Manager, Employee Engagement

  -Develop and execute long-term employee engagement strategies, including planning company-sponsored events and activities and managing event setup, decoration, coordination of vendors and breakdown. -Collect, analyze, and maintain accurate reporting and metrics of engagement event participation and reception. -Research, evaluate and select vendors according to requirements aligned with the request for proposal. -Manage day-to-day cafeteria and on-site food and beverage vendor while ensuring the environment and service is maintained to a high standard. -Maintain vendor relations and the reporting of goods and services while managing par and shrink levels. -Ensure compliance of food and safety guidelines. -Act as an ambassador of our company mission, values and guiding principles. Show less