Ajay Gola

Experience

• 

  Coincap Systems - India

  Feb 2003 - Oct 2006

  Customer Support Engineer

   Installing, configure and maintain System & Printers, Troubleshooting and Maintenance of Network  Install, configure and troubleshooting application software. Assemble to Desktop and OS installation. Installing the Antivirus protection and overseeing security of all systems, Clients Handled : - (Feb-2003 – Oct-2006) Meerut Institute of Engineering & Technology, Meerut.  Noida Institute of Engineering & Technology, Noida  Grater Noida Institute Of Engineering & Technology, Noida Dewan Institute of Engineering Technology, Meerut Dewan Public School, Meerut Army Public School, Meerut St. Marry Public School, Meerut Show less

• 

  INDIA NETWORK SOLUTIONS

  Oct 2006 - Oct 2007

  Technical Support Engineer

  Responsibility  Coordinating with Hardware Vendors. Configure outlook express and ms-outlook Manage to VOIP, D-Link Firewall  Wireless networkingClients Handled : - (Oct-2006 – Oct-2007) College of Roorkee Engineering (Roorkee)  Mandshoor Institute of Engineering & Technology (Mandshoor) M.P  Super Channel (P) Ltd Satna (M.P.)

• 

  IYogi Inc.

  Jan 2008 - Jul 2008

  Technical Associates

  About CompanyiYogi offers a new kind of computer support experience for consumers and small businesses at an incredible price. Based in India, iYogi is the first direct to consumer, computer support service for millions faced with increasingly complex technologies. Our next-generation, personalized remote computer support services leverages the expertise and experience that India has developed over the last 20 years in providing excellent technical support to customers across the globe. iYogi is founded by a highly experienced and passionate team with a mission to raise the bar on the service quality. Our customer approval rate of 95% and resolution rate of 86% are amongst the highest published benchmarks in the computer support industry. With an expanding team of 500+ Microsoft Certified Technicians, iYogi’s live 24/7/365 technical support coverage extends to technologies that we use every day. Web Site: www.iyogi.co Taking calls of production users Installing and troubleshooting Intel-based PC workstations and peripherals.  Installation of various software and operating systems. Daily problem resolution for Windows 2000 & XP based Vista workstations & laptops Support user accounts and access configurations Handling Desktop clients by remotely and troubleshoot Maintain assigned SLA while checking the issue if required, escalated to seniors Maintain report of daily calls Troubleshooting of Windows OS and installation other genuine & Free Software.  Case Documentation in iMantra.Notable Credits: Was able to achieve CSAT 95% out of 100 from Production Users. Show less

• 

  Q-Equip Associates India Pvt. Ltd.

  Jul 2008 - Nov 2011

  System Administrator

   Managing of Users, Printers and Policies in Active Directory Structure. Install, configure and maintain computer hardware, network, application software and other peripherals Coordinating with Hardware Vendors and documentation for hardware & software inventory Installation and configuration the IPCOP Linux Firewall 1.4.21 and Open fire Chat server Maintain the matrix EPBX for PRI phone line and coordinating with airtel as well as Matrix System. Defragmentation of Server Volumes. Managing and maintaining Active Directory, DHCP and DNS. Creation and Deletion of Mail users. Configuring Microsoft Outlook with Exchange Server on various Windows platforms. Installation of various software and operating systems. (Visual Basic, SQL 2008, VSS2005) Support user accounts and access configurations. Handling Desktop clients and Servers by remotely and troubleshoot. Creating Group Policies to provide users Customized Environment (Logon Scripts, Desktop shortcuts etc.) and limited access to their local computers. Check the available disk space volumes of Exchange 2003 database.  Installation and maintenance IIS Server, SQL server, FTP server and Client ftp Show less

• 

  Hemantech Information System Private Limited

  Dec 2011 - Apr 2016

  Windows System Administrator

   Managing of Users, Printers and Policies in Active Directory Structure. Managing and maintaining Active Directory, DHCP and DNS in windows server 2008 Creation and Deletion of Mail users. Installation and troubleshooting on Intel-based PC workstations and peripherals.  Installation of various software and operating systems (Linux, Windows, MySQL XAMPP) Support user accounts and access configurations. Handling Desktop clients and Servers by remotely and troubleshoot. Forcefully replication between domain controllers. Daily monitoring of Event Viewer to identity event information about service failures, Active Directory replication errors, and low-disk-space warnings…. etc. Maintenance Documents of daily calls in the records. Notable Credits: Completed the BCA (2012) from Sikkim Manipal University. (Distance Education). Show less

• 

  Archwings Global Private Limited

  Apr 2016 - Feb 2017

  Information Technology System Administrator

   Managing of Users, Printers and Policies in Active Directory Structure. Managing and maintaining Active Directory, DHCP and DNS in Windows 2008 and 2012 Installation and troubleshooting on Intel-based PC workstations and peripherals.  Installation of various software and operating systems. Check the integrality of Information stores and repair them as necessary on demand basis. Installation and Setup for Openfire Chat server and their Clients. Installation and Setup for Visual SVN Server and Tortoise SVN Client Setup the Netgare Ready NAS for storage Manage to SVN repository and upload the data on server by ftp clients.Notable Credits: Completed the Microsoft Certified Solutions Associate (MCSA-2012) Certification. Show less

• 

  Creatons Corporations Pvt. Ltd

  Mar 2017 - now

  IT Administrator (Windows & VMware)