Akanksh Hegde

Experience

• 

  [24]7.ai India

  Aug 2018 - Jan 2021

  • Interim SME

    Oct 2020 - Jan 2021

  • Digital interaction advisor

    Aug 2018 - Sept 2020
• 

  Advanced Electronics systems

  Mar 2021 - Mar 2021

  Test Engineer

  Hardware testing of development boards such as ARM, ARM cortex, 8086 Mp, LPC2148, UART, ADC and DAC using Unipro software.PS: Left the company early because of 2nd lockdown in the city during COVID outbreak situation

• 

  Telligent Support LLP

  Apr 2021 - Jul 2022

  *Worked as a shift leader for a gaming project (Android/iOS platforms). Understanding of team dynamics and focus on fostering a collaborative environment.*Regularly performed quality audits and shared individual feedback accordingly.*Ensured review of deliverables and managed weekly targets for the respective team in a particular shift. *Managed log incidents and tracked service requests. Resolved support tickets on client application tools within defined SLA’s. Worked on open tickets, and close requests with solution on Zendesk Tool*Queue management and created an escalation workflow.*Checked for new trends and flagged them to clients in real-time.*Ensured that all client-approved activities were disposed of in a timely manner with 100% accuracy.

  • Specialist

    Feb 2022 - Jul 2022

  • Senior Consultant

    Apr 2021 - Feb 2022
• 

  KPIT

  Aug 2022 - Jul 2024

  Senior Software Engineer

  Projects on AUTOSAR middleware practice:*Involved in testing of hardware such as ECUs, Evaluation boards, Debuggers and Vector CAN tools (CANalyzer, CANoe, CANape) against technical and software requirements. *Involved in Hardware test bench setup, managed inventories of lab equipment and ensured EOHS compliance. *Demonstrated ability to understand circuits/boards.*Collaborated with cross-functional teams and supported them as per requirements..*Responsible for the hardware Inward/ Outward and maintenance related activities. Show less

• 

  Qorix

  Jul 2024 - now

  Senior Software Engineer