James Gillespie

Experience

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  Various Management Roles

  May 1997 - Jan 2004

  Prior to 2004

  Worked in a variety of roles in Retail, Sales and Hospitality sectors where I developed my strong interpersonal and communication skills which allowed me to become an effective IT and training professional. I got results by building strong team dynamics by being a positive and professional role model. Retail Floor sales team leader at Compustore flagship store and assistant manager at a retail store for 2 years. Sales Award-winning salesman and team leader in Telesales and direct sales where I gained a reputation for building mutually beneficial long term professional relationships. Hospitality Bar management for 2 years In Dublin and back in Donegal as Bar and function manager at the wedding venue. Where I learned the importance of reading a room to quietly resolve situations in a quiet and professional manner. Show less

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  Contractor

  Jan 2004 - Sept 2009

  Professional Training and Consultancy and Project management

  IT Training and Consultancy to both private (Right-Click, Computer Doctor, Fitzwilliam Testing and public sector clients (nationally for various Educational Training Boards) Private Sector • Developed IT solutions and deployed practical effective systems, from needs analysis to final implementation which included system migration training. • Training fellow trainers in effective presentation and use of digital media and E-learning in the modern facilitation of material in both classroom and business settings. • Focused on the development and deployment of online content and learning resources for private clients and the educational sector. • Developed effective communication workshops for clients in various sectors. • Carried out training and IT consultancy work for both private companies and state bodies, where I provided a wide range of onsite training solutions on software packages such as Microsoft Office, Windows and more specialised software topics ranging from social media to web design, and effective customer service provision. • Provided secure maintenance and data recovery service for a variety of clients. Public Sector. • Contract trainer, providing quality IT application training from foundation to MCP level, and Personal Development and Customer Service. I delivered both onsite and online training courses for students at all levels. I worked for various National ETB's from 2007 - 2017. • Facilitated the digital literacy project for the entire Dublin region for the academic year 2008-2009 In 7 different locations on a weekly basis when attending the 2nd year of degree • Facilitated the Diploma in Social media for business on 3 occasions where I designed updated materials to make the course relevant to everyday business needs which in-included content development across multiple web development platforms and effective optimisation but incorporating effective SEO and rich content such as social channel content creation. Show less

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  Dublin City University

  Sept 2009 - Jun 2010

  Career break to Study full time

  In order to focus on my last year of Degree in Training and Education

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  Contractor

  Jul 2010 - Jan 2013

  Professional Training and Consultancy

  IT training and consultancy to both private and public sector clients • where I focused on the development and deployment of online content and learning resources for private clients and education sector. • I facilitated the Diploma in Social media for business where I designed updated materials to make the course relevant to everyday business needs which in-included content development across multiple web development platforms.

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  Dublin Business School

  Jan 2012 - Nov 2012

  Career break - to study full time.

  To study full-time Post grad in Web & Cloud technology

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  Contractor

  Jan 2014 - Dec 2016

  Business Analysis / Consultant and Trainer

  • Business Analysis / Consultant and Project management I was referred by past clients and working with various hardware solution providers such as Right-Click, Computer Doctor in a consultancy and training capacity, these clients included legal sector (Kilroys) providing training in application migration to applications such as office 365. • Worked with businesses directly to ensure they were effectively leveraging their technical and human resources for the benefit of their organisation such as optimising their online presence. This includes effectively utilising online social networks to meet their business needs while safeguarding their digital reputation. • Planned and developed IT solutions and provided technical and business consultancy to establish costs of potential projects and I sourced various providers to meet the businesses on-going needs such as IT infrastructure maintenance, such as network and cloud services. Reason for leaving the job I was headhunted by a director of the FSI to join the team to modernise office procedures and restructure the business. Show less

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  Future Skills Ireland

  Jan 2017 - Jun 2018

  Operations Manager

  Unit 10, Long Mile Business Park, Dublin 12 Future Skills Ireland is Ireland’s premier training company Electrical and Domestic Gas professionals in the construction sector. • Tripled the annual sales and built ongoing partnerships with leading business which resulted in an increased number of candidates and courses which required us to build a new larger capacity centre to meet demand. • Managed the 2 training centre offices, and coordinating with new and existing business partners and potential clients by emphasising the benefit and quality of the training. • Modernised office procedures and restructured the business, after conducting a needs analysis and designing an effective E-learning policy which included restructured and developing new course materials. Show less

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  Contract Trainers Inc

  Sept 2018 - Jan 2019

  Contract Trainer CRM

  Worked with the CRM to team to effectively design and develop training and reference material to ensure a smooth transition for the new MS dynamic CRM System. I also conducted training with test groups to ensure that the material was fully optimised.

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  Freelance/Consultancy

  Feb 2019 - Aug 2019

  Information Technology Consultant

  I am currently freelancing as a trainer and consultant to maintain a stable income. while I am actively exploring career opportunities as for over 15 years I have provided top class training and consultancy in topics ranging from social media for Businesses to Microsoft Application and system design and implementation. I am now looking to join a team where I can develop my career as I want a better Home/work balance. If you hear of a role that may be of interest please feel free to drop me a line on james.gillespie@mail.com give me a call on 0879776566, Show less

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  Klyant Accounting Software

  Aug 2019 - May 2020

  Sales/ Administration team

  Klyant is a Cloud-based Accountancy package for the Legal and Property sectors and has strategic relationships with many market leaders. I worked with primarily in sales team but I was happy to help any member of the team in any logistical, technical, and administrative projects when required.

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  Self-Employed

  Jun 2020 - Dec 2021

  Web Development and IT Trainer

  I have been working with clients developing web content and providing training in remote working via Teams and other remote working technologies.

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  Optum

  Jan 2022 - now

  Senior Appeals Representive

  I work as a senior appeals representative working with United Health care non-par partners primarily in the USA.