Ryan Mata

Experience

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  Columbia-Brazoria Independent School District

  May 2001 - May 2005

  Information Technology Specialist

  ● Performed on-site product demonstrations for faculty and staff● Used HEAT trouble ticket software to identify and resolve end-user software/hardware issues● Traveled to various schools in the district to provide support● Installed, repaired, and maintained office equipment (printers, scanners, fax machines)● Maintained spreadsheets to track problem areas and frequency of issues● Deployed custom company desktops and laptops with specific images● Supported over 500 users in the education sector● Provided hardware and software support to end-users across the entire district Show less

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  Benchmark

  Aug 2005 - Sept 2007

  Electronic Technician

  ● Maintained a database of work completed, including pass/fail boards and repaired boards● Trained and assisted staff in ICT (In-Circuit Test) and FCT (Functional Circuit Test) operations● Implemented customer-specific protocols into product tests● Performed circuit testing and diagnosed faulty PCB components to prevent product loss● Managed product delivery operations and achieved quarterly product goals

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  Dow

  Feb 2008 - Sept 2009

  Information Technology Support Technician

  ● Specialized in IBM and Dell laptops and desktops● Provided 24/7 after-hours support● Supported a mixed hardware environment● Installed desktops and laptops for new users using custom imaging applications● Installed, repaired, and maintained office equipment (printers, scanners, fax machines)● Supported over 3,500 users● Fulfilled MAC (Move, Add, Change) requests and managed PBX, voicemail, and network accounts● Trained clients on newly deployed laptops and desktops● Integrated and maintained VoIP systems● Traveled to various client sites to resolve hardware and software issues● Met all client SLA deadlines to prevent downtime● Utilized Group Policy to manage settings and printers in campus labs Show less

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  Brazosport College

  Oct 2009 - Oct 2020

  Information Systems Specialist

  ● Mentored and trained student workers in a co-op program● Facilitated IT student orientations● Built, maintained, and deployed custom images for computer labs and faculty/staff offices● Served as AV and IT liaison for public and corporate events, both on and off campus● Managed video equipment, including DMX lighting systems, projectors, and live broadcasting appliances● Operated audio equipment, including soundboards, mixers, and Shure microphone systems● Installed and configured projectors in mixed-use rooms across campus● Provided Dell-centric hardware support and after-hours assistance as needed● Installed, maintained and configured network equipment (switches, WAP’s)● Configured VLANs to ensure proper DHCP protocols and IP reservations● Maintained Apple MDM (Mobile Device Management) server for all campus Apple products● Installed, repaired, and maintained office equipment (printers, scanners, fax machines, copiers, projectors)● Conducted software and hardware audits to maintain inventory database● Provided technical support via telephone, e-mail, and in-person to end users● Utilized ticketing system to receive, distribute, and log incidents● Recovered data from corrupted hard drives and resolved miscellaneous hardware failures● Specialized in technical support for non-standard equipment● Created accounts for students and faculty through Active Directory● Utilized Group Policy to manage settings and printers in campus labs Show less

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  The University of Texas Health Science Center at Houston (UTHealth)

  Oct 2020 - now

  Systems and Applications Specialist III

  ● Led and managed all IT projects across the school● Oversaw the advanced Nursing Simulation Lab facility● Centralized management of all CSON IT operations, projects, and inventory● Installed, configured, maintained, and repaired specialized systems/applications, providing comprehensive system support● Maintains current inventory records for computers, software licenses, installations, tablets, and other PC-related items● Approves all IT lease and purchase requests● Plans and communicates upcoming IT environment changes and new software deployments● Prepares and documents obsolete hardware/equipment for removal, surplus, or destruction to comply with data security requirements● Facilitates user requests to the appropriate support teams to ensure timely resolution● Maintains IT systems compliance with HIPAA, FERPA, and confidential data storage regulations● Provides training and mentorship to all faculty and staff on new hardware and software Show less