Kato Arnold Kaboha

Experience

• 

  Qatar Duty Free

  Sept 2008 - Jul 2020

  Comprehensive management of 12 retail outlets (Including Harrods, Bumble Tree, Pulse etc.), providing inspirational leadership to over 120 staff (from a vast array of ethnic and cultural backgrounds) as we pay close attention to maximizing the Average Transaction Value (ATV), Spend Per Passenger (SPP), Penetration, and minimizing Shrinkage whilst maximizing every opportunity for growth as a team. This role involves a comprehensive overview of multiple categories, providing leadership, support, coordination as well as an inspection to ensure that not only are the globally recognized standards met and displayed but are maintained across the 90 boutiques and luxury high-end stores. Provision of quality and timely stock delivery, maximizing sales and ensuring customer satisfaction through meeting the precise inventory and replenishment needs for a vast array of Categories and Locations of the business including the F&J and VIP Terminal. Offering Product information to the customers, communicating promotion mechanics to the customers, as well as, upselling, cross-selling, and link selling to as to maximize sales for the entire product range. This involves participating in merchandising, marketing, and promotional campaigns for the brand. Providing Customer service as well as Point of Sale services to our customers (accepting various currencies as well as modes of payment) in a flexible and timely manner to ensure a smooth, seamless and unforgettable experience.

  • Duty Manager

    Oct 2016 - Jul 2020

  • Acting Merchandising Officer

    Apr 2015 - Oct 2016

  • Retail Merchandiser

    Sept 2011 - Apr 2015

  • Brand Ambassador - British American Tobacco

    Mar 2009 - Sept 2011

  • Sales Assistant

    Sept 2008 - Mar 2009
• 

  LC Waikiki

  Aug 2021 - Oct 2023

  Store Manager
• 

  Emirates Leisure Retail

  Nov 2023 - now

  Retail Operations Manager