Fang Lu

Experience

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  Toll Holdings Limited

  May 2007 - Apr 2015

  • Driving new business development through new accounts and accurately forecast opportunities based upon realistic assessments• Manage accounts by building and fostering client relationships through personalised contact, understanding of client’s needs, and ability to communicate solution values of products and services• Carry out end to end sales activities by developing proposals and presenting offers, negotiate and close opportunities to prospect client• Participate in the creation and validation of procurement planning to grow existing portfolios and secure new business opportunities• Completion of client administration and reports including project plans, contact reports and KPIs• Provide excellent customer service with the ability to handle escalated client issues ensuring that service delivery standards are met or exceeded• Assist in the establishment and maintenance of competitor profiles and databases and report any market competitor activity to management• Developing and mentoring new Sales Executives Show less • Liaising with Sales Executives as well and large Corporate Gold clients which hold the Toll Priority’s most major accounts.• Compile and generate daily reports for state management and corporate account executives. • Highly Monitored Freight – Liaising with a number of departments and alerting relevant people to HMF in order to ensure the successful delivery of freight sent the most premium service option.• Reporting any HMF to revenue processing ensuring correct billing.• Reverse Logistics – Confirming third party collections with customers. Ensuring all information is relayed to operations. • Frontline – Inbound calls and Backline – Outbound calls, problem solving.• Tracking and tracing of customer’s parcels.• Keeping customers updated with their queries.• Compiling reports for any lost freight or damaged freight.• Liaising with a number of departments nationally including operations in order to resolve customer issues.• Generating reports for all special services completed and any failures in service. Show less

  • Sales Executive

    Jan 2010 - Apr 2015

  • Corporate Gold Customer Service Operator

    May 2007 - Dec 2009
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  Ray White

  May 2015 - Mar 2022

  Licensed Estate Agent & International Buyer Specialist

  Fang Lu is driven and has a passion for Real Estate. With an energetic approach, Fang is motivated and consistently offers an exemplary customer service. Being committed to his work, he provides a level of service that is a cut above the rest.Prior to working in Real Estate, Fang has had a long Sales and Account Management history. Through these experiences he has gained a thorough understanding of the importance of customer service and engaging with people, along with a strong work ethic.Fang is inspired by Ray White’s reputation for excellence, cutting edge and high profile sales and marketing strategies, which complements what he stands for. He is devoted to tasks at hand and being an ambitious professional, he is certainly focused and driven with the ultimate goal of achieving the highest possible price for his vendors. Fang has enjoyed living in Manningham for 20 years and has a great understanding of the local area and also for the Chinese community, with the asset of being able to communicate and negotiate with local and overseas clients.Fang has been awarded the following |2020 - 2021 Ray White Premier Performer2019 - 2020 Ray White Premier Performer2019 - 2020 Ray White Manningham Commercial Referrer of the Year2019 - 2020 Ray White Manningham Employee of the Quarter | Jul – Sep 20192018 - 2019 Ray White Manningham Sales Person of the Year2018 - 2019 Ray White Manningham Commercial Referrer of the Year2018 - 2019 Ray White Manningham Most Improved Sales Person2018 - 2019 Ray White Manningham Salesperson of the Quarter | Apr - Jun 20192018 - 2019 Ray White Manningham In Room Auction Sales Person of the Year2017 - 2018 Ray White Manningham Most Improved Sales Person2017 - 2018 Ray White Manningham Loan Market Referrer of the Year2016 - 2017 Ray White Manningham Loan Market Referrer of the Year2015 - 2016 Ray White Manningham Young Gun of the Year2015 - 2016 Ray White Manningham Loan Market Referrer of the Year Show less

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  Ray White Glen Waverley

  Mar 2022 - now

  Licensed Estate Agent & International Buyer Specialist