Souren Mondal

Experience

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  M/s Unitech Systems.

  Jan 1998 - Jan 1999

  Hardware Engineer
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  M/s Alt-tech Systems

  Feb 1999 - Apr 2000

  Hardware and Network Engineer

  Was responsible for look after & maintain the all hardware Resources & the network of the clients.

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  M/s Phoenix Yule Limited

  May 2000 - Jan 2001

  Resident Engineer

  Implemented a major project; LAN/ WAN connectivity for 3 sites of the company. (Posted as a residence Engineer on behalf of Alt- Tech systems).To look after and maintain the company servers: (file and print and database server) on Compaq Proliant 3000 servers. To look after and maintain all the h/w resources of the company approx. 125 PCs, 35 printers, 2 plotters, and other tape backup device.To maintain weekly backup procedure of the servers. Perform diagnostics, troubleshooting software utilities and various products; test and upgrade for bugs/viruses.Also co-ordinate as the MIS DBA (Database Administrator) - User creation, monitoring, maintenance and profile update; Anti-Virus procedures of network etc. Show less

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  Eff-One

  Mar 2001 - Dec 2002

  Customer Support Engineer

  As senior Customer Service Engineer of TOSHIBA Support Team my job responsibility is to look after 7 major key customers; Microsoft Corporation Ltd., Glaxo India Ltd., Siemens India Ltd., Computer Associates Ltd., Price Water House India Ltd., Sumitomo India Ltd., School Net India Ltd, Thomas Cook India Ltd., etc.Implementing MS (Microsoft) solutions based on MS Back Office, Windows NT; etc.Implementing Linux solutions & maintaining network weekly. Responsible for maintaining the accounts in terms of TOSHIBA hardware to look after and ensure that all the laptops at these sites are up and running and that the customers are not having any difficulty in running the TOSHIBA laptops. ; Also responsible to upgrade/renew existing service contracts of TOSHIBA laptops.Responsible for co-ordination, implementation of the various services and solutions as provided by HCL.Report to the M/D of the company as per the Business Development and administrative job functions. Show less

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  Digital Matrix

  Jan 2003 - Dec 2003

  Customer Support Engineer

  ResponsibilitiesAs senior Customer Service Engineer of Support Team my job responsibility is to look after major customers; ITC Ltd, Uco bank, Holdia Dock complex, BPCL, HPCL etc.Implementing MS (Microsoft) solutions based on LINUX & MS Back Office, Windows NT, etc.Implementing Line solutions & maintaining network weekly. Responsible for co-ordination, implementation of the various services and solutions as provided by WIPRO.

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  PCS Technology Limited

  Jan 2003 - Jan 2006

  Customer Support Engineer

  As senior Customer Service Engineer of PCS core Team my job responsibility is to look after major customers like State Bank Of India, Bank of Baroda, Central Bank Of India, Variable energy cyclone centre Saha Instate Of Nuclear physics , etcImplementing MS (Microsoft) solutions based on MS Back Office, Windows NT; etc.Implementing Linux solutions & maintaining network weekly.Responsible for maintaining the accounts in terms of operation system and hardware to look after and ensure that all the things at these sites are up and running and that the customers are not having any difficulty in running the system ; also responsible to upgrade/renew existing service contracts of our customers.Responsible for co-ordination, implementation of the various services and solutions as provided by PCS.Report to the M/D of the company as per the Business Development and administrative job functions. Show less

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  Hewlett-Packard

  Feb 2006 - Oct 2012

  ISS-Global Competency Centre Engineer

  Ensuring compliance with the company’s policies in administration, troubleshooting and Design of IT Infrastructure / Facilities for the customers of Hewlett-Packard.Extending technical support on various servers on high complexity and escalated issues and ensuring high customer satisfaction levels through prompt resolutions of their problems.

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  Wipro

  Oct 2012 - May 2015

  Infrastracture Architect
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  HPE Security - Data Security

  May 2015 - Oct 2016

  Technical solution architect
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  IBM

  Oct 2016 - now

  Technical Solutions Manager