Siddharth Sajwan

Experience

• 

  Integreon

  Jan 2004 - May 2012

  Manager - Operations & Customer Service

  > Set-up critical metrics, reporting structure & governance for both local Management (internal) & Client (external)> Part of the Leadership team that managed a smooth merger of teams exceeding 200 associates for 2 multi-million $ accounts> Successfully implemented Six sigma Project for Productivity Improvement resulting in an annual saving of $86,400 for the process> BSI Certified ISO27001:2005 & ISO 9001:2000 internal auditor> Successfully implemented the Business Process Management System for the vertical> Contributed towards creating RFI / RFP from a delivery aspect & closely involved in transitioning of account / services to off-shore teams> Won the ‘Individual Award for Achievement in Partner Performance’ – the highest appreciation award for Client Servicing & Customer Service by one of Integreon's biggest Financial Printing Client (2004) Show less

• 

  Williams Lea

  Oct 2013 - Jul 2018

  Associate Operations Manager

  > Run point (Cochin) for the 2nd largest Creative Presentations Services Team at Williams Lea - for a Fortune 500 Investment Bank> Instrumental in making India the 'Central Hub' for Global work allocation> Elevated Client Experience by steering team to aim above & beyond SLAs. Challenge status-quo & work towards Continual Process Improvement> Ensured the right talent is selected & nurtured to understand the 'Why' behind what we do> Improved way of working via a greater focus towards Automation> Fostered an environment for idea generation | One of the ideas won the half-yearly 'Best Idea Award'. Many 'Best Practices' were adopted by other Banking Ops> Team was the highest awarded & rewarded> Part of the Leadership team trio that won the ‘Best Team Award’, back-to-back (2016 & 2017) Show less

• 

  Tag

  Aug 2018 - May 2020

  Head - Business Process Services

  > Enhanced Client Experience by restructuring & streamlining the way we intake work via a Central Project Management Desk> Spearheaded the Creative Presentation Services, Business Process Operations & Languages teams> Identified opportunities to up-sell & cross-sell current portfolio of services. Ensured service delivery is aligned & relevant to client requirements & constantly evolving nature of the industry> Improved Quality & Efficiency of the team by actively engaging all individuals in learning & feedback> Part of the Leadership team that won the ‘Best Team Award’ (2018) Show less

• 

  Williams Lea

  May 2020 - now

  > Currently run point for the largest Creative Presentations Services Team at Williams Lea> Rapid team setup & expansion, whilst ensuring Client expectations around Service Delivery are exceeded > Set up the Global Shared Services – India Team, under 100% work from home circumstances> Spearhead pilot projects to convert prospective leads into permanent Clients> Achieved high CSAT scores from Clients

  • Senior Operations Manager

    May 2022 - now

  • Operations Manager

    May 2020 - Apr 2022