Tanjila Tabassum

Experience

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  Pakistani Closet

  Apr 2017 - Sept 2022

  Founder and Operations Lead

  •Engaged and assisted an average of 30+ new customers per week, providing exceptional customer service and ensuring a personalized shopping experience.•Assessed customer needs and preferences to deliver a delightful shopping experience.•Represented the boutique at 4 local exhibitions, expanding brand visibility and fostering new connections with potential customers and partners.•Built customer loyalty by cultivating stronger relationships with clients, resulting in a 25% increase in repeat business and Maintained a strong repeat-customer base, accounting for 50% of business•Reinforced customer satisfaction and drove an increase in sales by consistently updating knowledge on the latest product offerings, ensuring superior customer assistance.•Planned and executed promotional campaigns on Facebook, resulting in a 20% increase in brand awareness and a 30% boost in customer engagement.•Evaluated and selected vendors, adeptly negotiated purchase terms and conditions, and streamlined merchandise procurement, leading to a 10% reduction in procurement costs while meeting all business requirements.•Forecasted sales and effectively managed inventory levels. Show less

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  Startup Chattogram

  Apr 2020 - Jul 2021

  Marketing Executive

  • Orchestrated marketing campaigns for Startup Chattogram, securing Grameen Phone GP Accelerator 3.0 as a title partner.• Led communication efforts with venture capitals, resulting in successful partnerships and sponsorships.• Developed and executed advertising strategies for incubations and ideation projects.

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  WomenTech Network

  Aug 2020 - Apr 2022

  Global Ambassador

  • Promoted organization's mission of diversity and inclusivity in the industry.• Led initiatives empowering women in tech through networking events and mentorship programs.• Collaborated with global partners to expand reach and impact of WomenTech Network.

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  ICT Division

  Sept 2021 - Mar 2022

  Software Engineer Intern

  Tech Stack : Codeigniter , PHP, PHP crud, HTML, CSS, RestApi , MySQL

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  ZARA USA

  May 2023 - Nov 2023

  Sales Associate

  •Sustained a meticulously organized and immaculate sales floor, strategically arranging merchandise to improve visual appeal, resulting in an overall increase in customer engagement•Collaborated with team members to consistently surpass daily and monthly sales targets, achieving a 10% increase in sales performance.•Analysed customer needs and deliver tailored recommendations in-store, resulting in a 20% increase in customer satisfaction and a 15% boost in sales.•Resolved customer inquiries, significantly enhancing customer satisfaction, and execute returns and exchanges with a high degree of professionalism•Boosted customer satisfaction by staying current on fashion trends and product knowledge, delivering well-informed guidance to shoppers. Show less

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  Tech Elevator

  Oct 2023 - Jan 2024

  Software Engineer

  Here are some of the projects I have worked on : 1) Pizza Ordering Full Stack Application Website: Designed a user-friendly pizza ordering website with a seamless experience, employing Java for backend logic, RESTful API for communication, PostgreSQL for database management, and Vue.js for dynamic front-end interactions. The website features an intuitive user interface designed with HTML, CSS, and JavaScript. Also implemented an employee portal to streamline internal processes. 2) Tenmo currency exchange CLI : Developed a money share command-line interface app utilizing Java and PostgreSQL, implementing MVC design and REST API, secured with user authentication.3) Vending Machine CLI : Collaborated in Java using OOP fundamentals, Unit Testing, and File I/O to integrate inventory tracking systems and create owner print-out functions for ordering & maintenance. Show less