Shady AYAD

Experience

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  MCV - Manufacturing Commercial Vehicles

  Mar 2016 - Mar 2020

  - Handled the maintenance process in Mercedes-Benz workshop.- Manager of the workloads for 20+ workshop technicians to match their skills and abilities.- Provided workshop technicians with the accurate description of repair process.- Assured and maintain safety, quality and professional repair work outlined by the system framework and brand excellence.- Handled and documented diagnosis procedures on vehicles using diagnosis tools and aids.- Contacted the customer for additional information required for the malfunction investigation.- Ensured availability of any parts, that need replacement, are available in stock.- Handled the training and development of workshop technicians.- Responsible for contacting warranty department for warranty cases and goodwill repair work.- Handled technical products reports of frequent faults, description of causes and measurements taken.- Fulfilled any additional tasks as per job needs. Show less - Assisted, supported and coached the service staff in technical issues ensuring that all technical procedures in workshop are complying with high quality requirements.- Set the technical standards and performance measures of workshop inline with the company’s strategic direction and cascaded it down to technical support and training manager to monitor the overall performance.- Assured compliance by all related employees on technical basis.- Prepared the workshop team to the service manual and for skill contest.- Supported all company branches with diagnostic tools for various models and conducted technical support, updates and maintenance for these tools.- Assured technical advice for all company departments regarding to technical issues.- Provided direct support for technical issues on production lines in company local plant. Show less

  • Workshop Lead

    Jun 2018 - Mar 2020

  • Technical Support Engineer

    Mar 2016 - Jun 2018
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  National Automotive Company - NATCO

  Apr 2020 - Oct 2020

  Service advisor & Warranty engineer

  - Followed-up the preparation of workshop order, including greeting clients, acceptance of vehicle, ensuring that a visual inspection is performed and checking of customer and vehicle data for completeness.- Responsible of completion official Mercedes-Benz checklists during service reception (service registration, reception preparation and pre-diagnosis results).- Offered to the customer the appropriate provision of services/products associated with service advice on the vehicle, and presenting the additional services and services in concern.- Monitored related service campaign, warranty or goodwill claims.- Coordinated the scope of services for repair and maintenance with the customer and obtaining their approval.- Monitored the need and availability of external work and rebooking availability.- Coordinated of pickup time and date, method and location with the customer.- Prepared both the current and next day’s workload inline with workshop engineer and customer contact specialist.- Responsible for explaining and handing over the workshop order to workshop technicians.- Monitored repair status and clarification of additional services or timeline updates, coordinating between customer and workshop.- Inspected the work scope and performance, documenting the test results and authorizing repairs for any faults.- Responsible of transfer all documentation of related work completed, in progress inline with all the required parts.- Triggering the invoicing process after repair work completion.- Responsible for the vehicle handover and welcoming/farewell the customer and explaining the work performed and invoice details to the customer.- Offered solutions for the further procedure for pending orders and documenting safety-relevant operations.- Explanation of the need and benefits of any work advised, together with corresponding sales arguments.- Handover of all necessary documents to the after-sales customer contact consultant for further customer support. Show less

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  Fossil Group, Inc.

  Jun 2021 - Sept 2022

  IT Support Engineer

  - Direct IT support to 200+ users across Fossil France entity.- Manager of IT infrastructure and networking for Fossil France.- Responsible for overseeing hardware and software setup, diagnosing connectivity and data access issues, and managing user orientation for IT tools and resources, including access to shared drives and devices.- Managed the onboarding and offboarding processes for employees’ IT assets and tools.- Delivered technical support to help desk personnel and remote engineers.- Responsible of troubleshooting systems and hardware through the ticketing system (ServiceNow).- Managed storage and database maintenance needs and requests.- Conducted periodic inventory to track hardware lifecycles and address shortages. Show less

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  Corteva Agriscience

  Oct 2022 - Sept 2023

  Supply Chain Project Manager& Logistics Specialist

  By being integrated in two teams: Supply chain modification & improvement team (MISC), and Order fulfilment & logistics team.(1)- Implemented MISC projects that enabled improvements to the supply chain, warehousing, and logistics.- Facilitated supply project types; New product launch, Product line extension, New package, CoPack/Twin Pack and Supply Chain Improvements (LEAN) and 3rd Party Product.- Ensured the team's best practices are leveraged throughout the project(s).- Defined appropriate project membership for the implement project team, communicated with stakeholders and followed up the overall action plan/progress.- Defined, executed, and maintained the projects plans, projects timeline (via gantt charts) and control plans.- Established projects expectations with key stakeholders and manage expectations according to project timeline.- Built and deployed projects communication plan and the eventual projects control plan.(2)- Responsible for crops products distribution (primarily to warehouses and secondarily to customers) based on countries/region/market portfolio.- Developed the deployment plans for Corteva's subsidiaries and maintained their related KPI's and the standard DRP Process.- Analysed/organized transfers to warehouses/legal entities (primary distribution) and combined different ERP tools for a complete visibility to decision makers.- Analysed/organized shipments to direct customers (secondary distribution) and revised delivery lead time periodically.- Responsible for the availability of products and tracking shipments by road, air or marine to maintain optimum deliveries.- Followed up closely loadings and shipments and prepare related shipment documentation. Show less

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  Campus Link for IT management and consultancy services

  Jan 2024 - now

  Auto-entrepreneur, chef d'entreprise

  - Collaborated with leading global organizations to deliver high-quality services, including:● IKEA France: Managed an AP network upgrade project across four sites (Toulouse, Metz, Dijon, and Mulhouse). Supervised technical teams, conducted meetings, and delivered presentations to senior management.● Siemens, HP, and Stellantis: Conducted audits and site surveys in France, Germany, and Switzerland.● Shell Energy: Implemented network solutions and resolved technical issues in the Strasbourg and Metz metropolitan areas.● Nike: Partnered on quarterly technical health checks for stores across the Grand Est region.- Negotiated and coordinated with stakeholders and partners in France, Germany, the UK, and Switzerland to ensure seamless project execution.- Demonstrated expertise in infrastructure network management and budget control.- Facilitated cross-functional collaboration, provided clear technical reporting, and supported teams in managing project scopes effectively.- Supervised site audits and oversaw the execution of complex technical tasks, preparing detailed reports and presenting results to clients and stakeholders. Show less