Josiah A.

Experience

• 

  University of Prince Edward Island

  Oct 2015 - Apr 2017

  • Student Assistant ITSS

    Sept 2015 - Apr 2017

  • Robertson Library Digitization Lab Assistant

    Oct 2015 - Apr 2016
• 

  Walmart Canada

  Dec 2016 - Apr 2017

  Customer Service Representative
• 

  2Nite Entertainment

  Mar 2018 - now

  Founder

  Host and organize events such as birthdays, fundraisers, and get togethers.• Schedule meetings with members of the company.• Promote Events through social media and other platforms

• 

  HGS - Hinduja Global Solutions

  May 2018 - May 2019

  Customer Service Representative

  Assist customers with issues regarding their cable bill.• Take cable payments from customers on behalf of shaw communications.• Sell new cable products to customers

• 

  Invesco US

  Apr 2019 - May 2021

  Client Administrative Representative

  • Assisted clients with mutual fund inquiries, account setup, and transaction processing, delivering a high standard of customer service and satisfaction.• Executed accurate and timely allocation and purchase of Invesco mutual funds for shareholders, ensuring adherence to regulatory requirements.• Prepared and updated client documentation, ensuring compliance with industry regulations and internal policies.• Collaborated with a team of financial professionals to ensure seamless client service and effective account management.• Developed strong product knowledge and provided clients with tailored investment solutions based on their financial goals and risk tolerance. Show less

• 

  Sleep Country Canada

  May 2021 - Aug 2021

  Sales Associate
• 

  Canada Revenue Agency - Agence du revenu du Canada

  Sept 2021 - now

  Collections Contact Officer

  • Successfully manages a portfolio of taxpayers and effectively communicates with them to address outstanding debts to the federal government.• Negotiates and establish suitable payment arrangements with taxpayers, resulting in increased debt recovery and reduced delinquency rates.• Demonstrates strong problem-solving skills in resolving complex tax-related issues and providing accurate and timely information to taxpayers.• Maintains a high level of professionalism and customer service while dealing with challenging situations and ensuring taxpayer compliance with tax regulations.• Collaborates with internal teams to streamline processes and improve the overall efficiency of the collections department. Show less

• 

  WORLD SYSTEM BUILDER

  Sept 2022 - now

  Financial Literacy Coach