Darshan Shah

Experience

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  CMS Computers Limited (INDIA)

  Aug 2006 - Aug 2007

  System Administrator, Desktop Engineer
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  Microland Limited

  Sept 2007 - Feb 2010

  Senior System Administrator, Team Leader
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  Walkwater Media Ltd.

  Feb 2010 - Jul 2010

  Assistant IT Manager

  Executed a comprehensive IT strategy aligned with business goals, resulting in a 20% increase in functioning efficiency.Led the creation of a 1-year IT roadmap, prioritizing projects based on ROI and business needs. Led an IT budget of INR 50 Lakhs, performed 15% cost savings through resource allocation, vendor negotiations, and budget optimization strategies.Deployed cost-effective IT solutions, accomplishing additional 25% reduction in software licensing fees.Enhanced IT security posture by 60%, implementing new security protocols and conducting regular security audits.Ensured compliance with industry regulations by 40% through training and policy implementation.IT infrastructure performance of servers and Network devices, achieving a 95% in system uptime and a 20% reduction in downtime. Generated and analyzed IT performance reports, identifying trends and implementing solutions that improved system availability by 95%. Utilized data analytics to identify and address potential IT risks, ensuring system security and compliance. Show less

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  NetConnectGlobal

  Jul 2010 - Jun 2013

  Lead Administrator L3, Team Lead Manager

  IBM India Project Led a team of 18 L1 and L2 support technicians, reaching a 70% increase in first-call resolution rate and reducing support ticket escalation by 60%. Resolved complex technical issues for critical systems, servers, Operating systems, application performance resulting in an 80% improvement in uptime and a reduction in user downtime by 90%.Launched new processes and tools to streamline support operations, leading to a 40% decrease in average ticket resolution time. Carried comprehensive training programs for support technicians, ensuring a high level of technical competency within the team.Consistently exceeded customer satisfaction targets, completing a positive rating on 95% of support interactions. Show less

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  Wipro Limited

  Jul 2013 - Nov 2018

  Lead Administrator L3, Technical IT Project Manager

  As a leader, I excelled at project initiation, establishing clear objectives and expectations through productive kickoff meetings. By cultivating open and transparent communication with team members, stakeholders, and clients, I fostered a collaborative environment. I adeptly managed project resources and finances, implementing proactive measures to identify and address potential challenges. My commitment to quality and efficiency resulted in consistent project delivery within the specified timeline and budget.My accomplishments extend beyond project management. I have a proven ability to analyze operations and identify areas for improvement. By streamlining processes, I successfully decreased the volume of incident tickets, resulting in heightened operational efficiency. Furthermore, I enhanced the effectiveness of our alert systems by introducing monitoring tools that significantly reduced false alarms, ensuring accurate and reliable notifications. Show less

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  Clover Infotech

  Nov 2018 - Jul 2020

  IT Project Coordinator

  As a Project Coordinator, I excelled in project management by crafting detailed project plans that outlined clear objectives, deadlines, financial constraints, and resource requirements. I fostered collaboration among team members, stakeholders, and clients through open and transparent communication. My dedication to project success was demonstrated by implementing effective task management tools, meticulously tracking project milestones, and proactively addressing potential challenges.During my tenure, I successfully led over 50 projects, employing a flexible project management methodology that combined the strengths of Agile and Waterfall approaches. I provided clear direction to my teams, minimizing errors and ensuring timely project completion. By meticulously managing project budgets, negotiating favorable contracts, and optimizing resource allocation, I achieved significant cost savings. Show less

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  YES BANK

  Aug 2020 - Apr 2024

  Senior IT Project Manager - SVP

  As a seasoned leader, I possess a proven ability to strategically align IT initiatives with broader business objectives to maximize value creation. My core competencies encompass crafting and executing robust project plans, clearly defining project scope and goals, and fostering collaborative partnerships with stakeholders through open communication. I excel at navigating project complexities, leading high-performing teams to successful outcomes, and maintaining unwavering quality standards.Throughout my career, I have successfully delivered over 50 IT projects across Agile and Waterfall methodologies, consistently meeting project deadlines. My expertise extends to designing and implementing scalable IT architectures, as demonstrated by my work on a high-performance digital banking application. I have a track record of optimizing project portfolios, driving cost efficiencies, and developing the skills of junior team members. A strong focus on risk management has enabled me to safeguard IT projects and ensure their overall success. Show less