Samra Fathima

Experience

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  Cognizant

  Jun 2012 - Jan 2019

  Programmer Analyst

  Providing Incident management support to associates of cognizant Globally● Working in Remedy tool for tracking all the problems related to Server andresolving the same within the SLA period.● Managing windows servers such as AD tasks, Active directory, File servers &Application servers● Involved in Developing the Email Application for Android, IOS Windows● Operating System Installation, Configuration, and Wireless configuration.● Install, configure and administering various email applications like Office365,Lotus Notes and VPN clients.● Providing training to the new team members on applications.● Creating object units and applying group policies depends on the projectrequirement.● Granting File permissions on project related folders in File Server and DFS.● Migrating mailboxes to cloud servers Show less

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  InfoBeans

  Feb 2019 - May 2019

  Project Manager

  Managing the Service desk pilot project for DHL . Participated in onboarding , training and setting the chat support for DHL IT Services

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  DHL IT Services

  May 2019 - now

  Demonstrated strong organizational and time management skills whileonboarding new supports to Chennai● Provided support to all the HODS in establishing a service desk team in Chennaisince its pilot phase● Involved in onboarding of 70+ team members into Chennai Service deskdemonstrating an ability to work collaboratively and effectively.● Proven ability to develop and implement creative solutions to complex problemsin various platforms such as Site related issues● Applied effective time management techniques to meet tight deadlines.● Developed and maintained courteous and effective working relationships withcolleagues from across locations● Developed strong organizational and communication skills through facilitationactivities● Have facilitated CLP , AIP and leadership in a box past 2 years .● Demonstrated creativity and resourcefulness through the development ofinnovative solutions.● Exercised leadership capabilities by successfully motivating and inspiring myteam.● Gained extensive knowledge in project management , team managementtechniques through real time experience.● Lead the team of team leaders and guided them to mange team .● Adaptable and proficient in learning new concepts quickly and efficiently.● Facilitated roadshows and Townhalls in Chennai Show less

  • Service Desk Manager / Service Desk Site Lead

    Jan 2023 - now

  • Service Desk Manager

    Jun 2021 - Dec 2022

  • Senior Team leader

    May 2019 - Jun 2021