Maged Abo Ramadan

Experience

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  Mind for Media Innovations and Development

  Jun 2014 - Oct 2015

  Marketing Specialist

   Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification  Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action Call clients and do deal with them. Moderate all user-generated content in line with the moderation policy for each community  Create editorial calendars and syndication schedules  Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information Show less

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  Egyptsat Telecom

  Oct 2015 - Oct 2016

  Technical Support Specialist

   Installing and configuring VSAT (Very Small Aperture Terminal) software (iBuilder) for systems. Monitoring and maintaining modem systems and networks. Talking clients through a series of actions, over the telephone, to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving software faults.

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  Orange

  Oct 2016 - now

  Information Communication Technology Engineer

   Monitoring and ensuring the stability of Orange Towers’ network by responding to the active and passive alarms generated by the network management system. Providing remote assistance to the field maintenance engineers and technicians for alarm clearance, preventive maintenance, site auditing and overall site health check. Identifying faults and alarms, raising trouble tickets for impacted network elements. Ensuring all alerts have been acknowledged and escalated as needed.

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  Huawei

  Aug 2018 - now

  Network Quality Engineer

  • Monitoring the KPIs for all 2G/3G/LTE Network Elements through threshold and profiler tool using performance manager.• Making investigation for each degradation to know the root cause and escalate the problem to the concerning team.• Send daily reports for the 2G/3G controllers and LTE grouped areas.• Handle performance check requests received from the customer or optimization team.• Checking the KPIs after all the actions taken by BO/Core/TX teams.• Prepare trouble shooting steps for maintenance team to solve the degraded cases due to HW problems Show less