Arjun Patel

Experience

• 

  HPCDS

  Sept 1989 - now

  Service Delivery Manager

  SDM managing a team of highly skilled engineers supporting HP ISS, and Multi-Vendor support services to a multitude of customers within the London and South East region. •Maintaining The Accounts P&L, Budget Setting and Cost Saving Initiatives•Responsible For Staff Recruitment, Appraisals and Training Plans To Aid Career Development and Succession Planning•Managing Customer Expectations and Relationships•SLA Management•Managing Out Sourced Services•Fully Experienced in HR Processes Such As TUPE, WFR, Disciplinary, Redundancy, Performance Management and Recruitment•Promoting and Supporting The Companies Mission Statement and Key Strategic TargetsFully capable of transitioning new contract from RFS stage through to steady stateCarry out function as 'Out of hours Escalation manager' Show less