Harsh Khatri

Experience

• 

  Teleperformance

  Sept 2015 - now

  Working with operating staff to establish procedures, standards, systems and procedures. writing management and technical reports and customers' charters.Need to ensure that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Teleperformance processes, policies, and procedures.I am accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility. Show less

  • Senior Manager Operations Security & Fraud Prevention

    Oct 2024 - now

  • Manager, Operations Security & Fraud Prevention Analytics

    Apr 2022 - Oct 2024

  • Quality Assurance Manager

    Jan 2020 - Mar 2022

  • Assistant Quality Assurance Manager

    Oct 2017 - Dec 2019

  • Quality Assurance Analyst

    Nov 2016 - Sept 2017

  • Technical Support Executive

    Sept 2015 - Oct 2016