Darshan Shah

Experience

• 

  Infosys

  Jun 2007 - Feb 2011

  Managed the transition from Microsoft Client, Worked with the team to ensure smooth knowledge transition and Hyper care takes place. Supported critical Order Management System for Level3 communication (Telco) and managed a team of 5 people at offshore,The responsibilty of the role was to ensure SLA's are met, Automating the day to day work, Manage the shift rosters etc.

  • Technology Analyst, Transition Consultant , Microsoft Technologies

    Oct 2010 - Feb 2011

  • Software Engineer and Senior Software Engineer, Application Support, Level3 Communications

    Jun 2007 - Oct 2010
• 

  National Australia Bank

  Feb 2011 - Sept 2017

  Worked at the NPP program which was an RBA initiate, One of the first major Bank to adopt the fast payments which went live in Feb 2018, Below were high level responsibilities• Manage Multi region resources from India, France, Israel, America and Singapore. • Working with 11 Project Streams using 18 different Asset Teams across 11 Testing Environments• Project Planning of Environment Infrastructure build, environment integration and application installs. • Approvers for Release and Non Release TecR in ALM, review the change via TECR and negotiate a suitable window for Code deployments. • Manage the Test environments from System Testing until Pre Production Test Environment for large financial transformational programs within the Bank. • Manage the integration of the assets (100+) within the environment and ensure the licensing requirement meets the Technology and Operational readiness. • Manage the environment booking process and ensure there isn’t any contention between the tenants testing in the environments. • Coordinate the code deployments into the environment with the Asset Delivery leads and the Project Managers. • Report on the environment downtime and establish an Environment Availability report that is shared across the key program stakeholders. • Coordinate the defects/Incident resolution with the resolver groups and the Command center . • Disaster Recovery / Business Continuity plan or a Failover testing. • Conducting reviews of the existing Business Continuity plans ensure the gaps are highlighted and Risk registers are updated with the process/technology gaps with the possible mitigation approach.  Show less • Building business relationship and understanding clients requirements.• Analyse current system by identifying the limitations of the system like performance issues, usability issue and technology limitations and provide solution as per NAB’s Standard’s• Participating in Bank wide Disaster Recovery Planning and Exercise sessions and drive the team to run on secondaty site for more than 20 applications at a time.• Developed automated scripts for minimizing the human efforts with use of various tools and technologies like VB Scripts, WMI etc.• Enable and encourage resource to maintain the knowledge base for Applications to assist the Level1 and Level 2 Teams.• Coordinate with the stakeholder for deliverable such as change requests, Incident and Problem records etc.• Managing Sharepoint portal for the team to improve Operational efficiencies and Team Management.• Communicating with third parties vendors for licence and support,escalating to relevant vendor account managers and drive issue and concerns to solutions. • Build relationship with client as well as offshore counterparts to become a bridge between client side, onshore Team and offshore Team.• Providing technical support for implementation and installation of software tools and have been Anchor for all escalations from the Business for various Application, Single point of escalation contact for technical issues.• Managing resourcing for various operational activities like quarterly cyclic patching. • Single point of escalation for the stakeholder for the team. Show less

  • Environment Lead, New Payments Program, National Australia Bank.

    Feb 2016 - Sept 2017

  • Technology Lead, Application Management, National Australia Bank

    Feb 2011 - Jan 2016
• 

  Telstra

  Oct 2017 - Sept 2019

  NBN+ Get Help Program , Telstra

  I wearing product management as well as scrum guru at NBN+ GetHelp program for Telstra leading a team of about 10-20 team members. Following are the high level responsibilities • Perform the capacity planning of the resources and allocate work accordingly for smooth delivery. • Conduct Daily stand up and facilitate the team wall updates, Coach the team to operate by themselves in long run. • Represent the team in various capability stand up and be the face of the team. • Negotiate trade off to align to changing business needs. • Facilitate retro for the team and discuss the what could be improved and execute the actions which come out of the retro. • Coach the team on Agile practices and maintain JIRA/Kanban and various dashboard to track and manage the delivery of Features/Incidents/Defects etc. • Represent the team at Scrum of Scrum which includes GM's and Senior executive. This meeting discusses the status of EPIC’S and blocker if any. • Present the changes in the change review form for approval and deployment into production • Co-ordinate the SIT testing and prioritise the testing based on business urgencies • Focus on CI/CD • Plan the Pipeline of work and facilitate the discovery workshop for items in Backlog • Working with Business to align Technology priorities for a better Business outcome which align to their Objectives • Work in the DevOps Model where the project team itself are accountable to fix the production issues. • Manage Escalation in Delivery effectively to assist with achieving the desired Business outcome Show less

• 

  Wolters Kluwer

  Oct 2019 - May 2022

  Product Management Specialist
• 

  Infosys

  Jun 2022 - now

  Portfolio Delivery Manager at Infosys