Aatif Khan

Experience

• 

  Concentrix

  Oct 2015 - Nov 2018

  Customer Care Representative

  * Worked for the project called Amazon.* Handles customer inquiries via phone, email or chat regarding technical issues with software, mobile apps and other Amazon products.* Provide Troubleshooting steps to customers for software and mobile apps related issues.* If the troubleshooting does not work, file tickets for customers and forward them to the concerned team.

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  Wns Global Services Limited Pune, Maharashtra India

  Feb 2019 - Feb 2020

  Customer Care Representative

  * Worked for the Project called Thames Water.* Daily interaction with customers via phone and email communication across a range of issues. * Proactively provides solutions to customer queries and problems, applying expertise of products, services and the customer’s account history to maximum customer satisfaction.* Identify opportunities to improve the customer experience.

• 

  Calsoft

  Sept 2020 - Apr 2023

  Software Engineer in Test

  * Worked for projects like StorageCraft and Nutanix. * Experienced in virtual infrastructures like Prism Element, Prism Central, and vCenter. * Upgraded Nutanix environments (AOS, NCC, Hypervisor, Firmware) to enhance operational efficiency. * Good in creating, managing, and optimizing virtual machines.* Conducted data management tasks like snapshots, cloning, and migrations for seamless operations.* Played a crucial role in test plan creation, test execution, and detailed defect tracking.* Contributed to testing teams, ensuring high-quality deliverables through functional, sanity, and regression testing. Show less

• 

  Softcell Technologies Global Pvt. Ltd.

  May 2023 - now

  * Working for Products like Nutanix, Vmware, etc.* Collaborating with sales team to understand client needs and design customized IT infrastructure solutions.* Conducting technical presentations and product demonstrations for prospective clients.* Advising on hardware and software service selection based on client requirements.* Providing Technical support to end-users, diagnosing and resolving issues related to operating systems, software applications.* Implemented Nutanix HCI for “Haier Appliances” in Pune. Show less

  • Technical Support Executive

    Jul 2024 - now

  • Technical Support Engineer

    May 2023 - Jul 2024