Jennifer Wolter, M.Ed.

Experience

• 

  Moraine Park Technical College

  Jan 2002 - Jan 2012

  Adjunct Faculty Instructor

  Facilitated courses in Office Technology and the Legal Administrative Professional Associate Degree program.

• 

  Bryant & Stratton College

  Jan 2007 - Jan 2008

  Adjunct Faculty Instructor

  Facilitated courses in Office Technology and the Paralegal Associate Degree program.

• 

  UnitedHealthcare

  Feb 2008 - Jan 2013

  Instructional Designer/Corporate Trainer

  • Developed training solutions to reduce new hire onboarding and increase quality and productivity in claims processing.• Worked collaboratively with team to redesign onboarding program for claims examiners.• Led project team in developing onboarding program for customer call center.

• 

  Princess Nora Bint Abdulrahman University

  Jan 2013 - Jan 2014

  English Language Instructor

  • Facilitated learning focused on increasing students' knowledge of reading/writing, speaking, and listening to the English language.• Developed curriculum and learning plans utilizing a variety of instructional methods to enhance student learning and engagement.

• 

  Broadwind Energy

  May 2014 - Apr 2017

  Sr. Training & Development Specialist

  • Partnered with leaders at all levels in the organization to identify leadership and organizational development needs.• Conducted extensive needs assessment to include development of survey questionnaire, conducting interviews with organizational key stakeholders, analyzing data and presenting recommendations toexecutive leadership.• Established a training department focused on developing and delivering leadership training that supported competency and skill development to manufacturing leadership.• Founded mentor program to develop coaching skills in production operations to build engagement and add value to employees.• Led initiative to implement continuous improvement (LEAN) program which included assembling the committee, project management, and implementing company-wide training to launch the program.• Facilitated one-on-one leadership coaching sessions. Show less

• 

  Roydan Enterprises Ltd.

  May 2017 - Jan 2018

  Training Specialist

  • Partnered with SMEs to develop technical training materials in multiple e-learning formats.• Applied creative instructional design skills to develop a customer onboarding program.• Developed and facilitated virtual instructor-led technical training programs.• Led project team in the development of company-wide teambuilding training workshop.

• 

  Crisis Prevention Institute

  Jul 2018 - Sept 2021

  • Collaborated with Product Managers and Subject Matter Experts (SME’s) to continually streamline, update and augment current offerings to CPI customers.• Designed engaging, interactive activities that encourage learners to analyze course content.• Managed the design of eLearning and classroom materials.• Advanced the development of results-oriented eLearning and blended learning training methods.• Demonstrated flexibility to prioritize and complete multiple projects according to deadlines and adapt to changing work environment. Show less

  • Senior Instructional Designer

    Nov 2019 - Sept 2021

  • Instructional Designer

    Jul 2018 - Oct 2019
• 

  Caresyntax

  Sept 2021 - Sept 2022

  Training Content Manager - International Training & Education

  • Created the strategy, development, maintenance and implementation of an effective and engaging training program and department.• Developed training content aligned with short-term and long-term training targets for departments and the company.• Collaborated with internal stakeholders and departments to plan and develop presentations, videos and training materials to optimize training content and delivery. • Supported the development of training programs and materials as well as dissemination and review of content distribution. Show less

• 

  Brady Corporation

  Sept 2022 - Aug 2023

  Sr. Customer Operations Trainer

  • Coached and mentored peers related to training techniques, tools and structure.• Guided others on creating learning modules for more sustainable training materials and methods.• Created and implemented training programs across Customer Operations.• Analyzed new hire training models and recommend improvements.

• 

  Creative Instructional Solutions LLC

  Sept 2023 - now

  Owner - Chief Learning Design Consultant

  • Provide training and instructional design consulting services to include needs assessment, agile concept design, development of storyboards and instructional materials, and eLearning production.