Peter Bailey

Experience

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  Computer People

  Jan 2004 - Jan 2007

  Installation / Support Engineer / 2nd Line

  Within teams we / I deployed, built, Migrated and also floor walked on many short term contracts.HSBCHBOSEDF EnergyOthers

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  ECSManchester

  Jan 2005 - Jan 2007

  Deployment Engineer / Desktop Support

  Within teams we / I deployed, built, Migrated and also floor walked on many short term contracts.Deployments and Software InstallManchester AirportZetech PlcOthers

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  MOUCHEL plc.

  Feb 2008 - Dec 2010

  Deployment / Field Support / Helpdesk Support

  Sept 2009 – Nov 2010. Mouchel - Field SupportBy providing quality solutions and support for end of line issues; and delivering I.T. systems through project resourcing and testing of services within scope, budget and tight schedules. Extensive LAN/ WAN/ hardware/ software experience. I am now looking to continue making a continued significant contribution within another rewarding I.T. environment.Feb 2008 – Sept 2009. Mouchel - Desktop SupportReducing work queue deficit to a minimal while maintaining reasonable levels of call closures and to be resourced for the up taking of projects. To maintain high levels of customer service and to give 100% all the time while organizing and implementing my personal work load. I have a proven track record of a high level of call closures and usually on 1st fix basis; however team members are sometimes consulted when duress is amongst us. Show less

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  Mouchel plc

  Feb 2011 - Apr 2015

  End User Computer Engineer

  I have worked in IT since 2004 and over the last 3 years I have had two roles; desktop support and field support for a Government outsourcing company called Mouchel in the Lincoln area. Some of the most fulfilling aspects about this job were the challenge of support calls, the fast paced environment and offering my clients an adept solution. I enjoyed the team environment that often helped us work towards a common vision.

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  BP

  Oct 2011 - Dec 2011

  Build Engineer and Floor walker, Windows 7 and Office 2010, Contract

  Build Engineer: Building Computers with Windows 7 and 0ffice 2010. Migrating the user’s data and installing software using Altiris and troubleshooting as required.Floor Walking Duties: To aid users and to fix issues after the computers have been built and migrated.

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  Serco

  Nov 2015 - now

  • Engineer solutions in the Workplace team involving new Technologies and IT Providers.• End user support to diagnose computer hardware and software issues.• Participate to the definition of the future vision and strategy for the workplace domain of our brands.• Launch new End-user computing services and ensure their transition to IT operations.• Maintain and Communicate IT service catalogues.• Perform occasionally 2nd level support.• Project Audit and deployment of IT innovative solutions. Show less

  • Senior Application Packager

    Nov 2018 - now

  • End User Computer Engineer / Application Packager

    Nov 2015 - Nov 2018