Sundeep Khatri

Experience

• 

  Government of India

  Dec 1998 - Jun 2017

  Joint Director

  • 1998-01, 2002, 2005-07,2008-10,2010-11, 2015-17: Head Operations (Maintenance & Repair Unit), Multiple Locations : End-to-end management of deployed equipment ($1B), led cross-functional team - 22 Mgrs, 600+ Supervisors/Technicians• Enhanced availability and operational reliability (98-100%), exceeded operational targets. Improved layouts and performance benchmarks - breakdowns, recycle time, logistics delays, and reduced maintenance cost. Managed & audited accounts, receivables, payables, inventories for Public and Private Funds. Continuously improved processes, layouts, efficiency & productivity through effective forecasting, data analytics, SLA, inventories, logistics, supplier & CRM creating new benchmarks and achieving operational targets.Appraised 100+ FTE performances, counseled and improved productivity. Organized technical/personal development course,mentored for career progression, achieved major successes. Show less

• 

  GOVERMENT OF INDIA

  Jun 2017 - Nov 2020

  Director Of Operations

  Responsible for end-to-end planning and coordination of sustenance plans. Reported to C-level (Chief Maintenance Officer); 6 Zones of all equipment/systems ($100B), North, South, East, West, South West and Central; 22 Delivery Units, 2000+ FTEs, 1030 clients.• Resolved sustainment issues (Warranties, AMCs, Trials, SLAs, and Quality) with Foreign/Indian OEMs, Vendors and PSUs. Automation to improve data quality (99%), scheduled maintenance (94%); reduce stock outs (6%), eliminate surpluses(18%). Created KPIs, audited performance and studied specific wartime assets; resulted in policies correction enhancing mission reliability to 95-98% (from 90-95%) and improved Client satisfaction (>98%). Show less

• 

  Amazon

  Apr 2021 - now

  • Driving creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan. Ø Responsible for the overall safety, quality and performance and customer experience of both Inbound and Outbound operations. Ø To set and clarify requirements and expectations for Area Managers. Measuring performance, providing feedback, and holding them accountable for their performance and the performance of their departments. Ø Leveraging the Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Ø Taking proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Ø Working closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives.. Spearheading end-to-end operations of Amazon Fulfilment Centre in Delhi, catering to vendor inventory storage, packaging & shipping orders based on customer demand; taking care of all quality and compliance issues. Reduction in Fixed and Variable costs per unit by 15% using productivity improvements, flexible headcount and cross training of resources. This involves extensive stakeholder engagement with a lot of central teams.• Led a closure of a Fulfillment Centre based on business requirement. This involved extensive stakeholder engagement for movement of inventory, physical assets and human resources in a record time leading to a saving of 33 Mn and without any technical or ER issues. Show less • Lead one of the largest FC Dock operations in INFC, catering to 10% of the entire network volume and delivered shipments across the year with < 4 DPMO misses. This FC Dock catered for appx 60% of NCR volumes.Was responsible for many of the first time initiatives like same day delivery to customers of Jammu from Gurgaon. This improved the network speed.Piloted and introduced various Reusable Containers in the entire North, thus leading to reduction in use of corrugates leading to reduction in carbon footprint and a huge boost to the sustainable shipping operations in Amazon. Show less • Lead Inbound Operations for a Large Fulfillment Centre with a team of 6 directs and 250 others in Bangalore and delivered 98% of building utilization without missing out on any of the quality parameters. This involved planning and execution of inventory in-bounding within SLAs as per size(SML mix), type (GL ie Food, apparels, sports, footwear etc) and available space in various categories while keeping close connect with the scheduling teams. Inventory placement to facilitate faster pickup and dispatch of inventory for better customer promise. Audits for Food safety and other quality related compliance issues. Show less

  • Site Lead

    Feb 2023 - now

  • Operations Manager

    Jan 2022 - now

  • Operations Manager

    Apr 2021 - Dec 2021