Md Maqsud Hasan (Lincoln), MASc., E.I.T.

Experience

• 

  Enosis Ltd.

  Apr 2014 - Dec 2014

  Optimization Officer

  • Solved 100+ trouble tickets by performing and analyzing drive tests, addressing network performance issues.• Resolved 70+ customer complaints by adjusting network parameters and deploying repeaters/IBS.• Conducted field surveys for radio network design, integrating 100+ new sites to enhance coverage.• Prepared drive test scripts (e.g., short call, long call) and conducted tests during major network migrations.

• 

  Banglalink Digital Communications Ltd

  Jan 2015 - Oct 2022

  Banglalink, a leading telecom operator with over 41 million subscribers, is a subsidiary of VEON, a global digital operator based in Amsterdam, focused on digital innovation and customer-centric services.• Conducted comprehensive parameter audits across 6000+ sites in the network, resulting in an 8% reduction in Call Drop Rate (CDR).• Successfully completed 4G cell split & MIMO projects for 500+ sites, achieving a 21% increase in data traffic and a 35% improvement in throughput.• Implemented dynamic spectrum sharing (DSS) & carrier aggregation (CA) feature in 1300+ critical sites, boosting throughput by 20% and saving $112K in CAPEX.• Collaborated on 5G NSA trial deployment with vendors and stakeholders, validating gNodeB configurations, ensuring seamless LTE integration and network readiness for commercial rollout.• Implemented 4G in the 2100 & 900 bands with necessary RRU and baseband board upgrades, layered over the existing 1800 band at 600+ critical sites, increasing data traffic by 20% and revenue by 24%.• Implemented DRFU/MRFU modernization project at 250+ sites with MRRU solutions, configuring hardware power and RRU ports in the baseband units (BBU) to implement DSS.• Implemented load balancing and traffic steering in 4G inter-carrier & bands in major clusters of 1500+ sites, achieving an 18% improvement in throughput.• Leveraged multiple Network Management System tools i.e. U2000, NetNumen for comprehensive network performance monitoring, configuration, and optimization, ensuring reliable and efficient network operations.• Rectified operational issues with faulty LAN cards and Ethernet cables at 50+ sites, restoring network performance and improving customer satisfaction.• Resolved IP configuration issues at critical 4G cluster of 30+ sites, reducing ERAB drop rate over 20% and restoring data traffic through network reconfigurations and faulty IP route corrections. Show less • Planned and configured RF parameters for 700+ new site rollouts, ensuring necessary capacity and coverage, resulting in a 30% increase in cluster revenue.• Completed automatic frequency planning (AFP) project in a cluster of 600+ sites using Forte tool, improving 2G CDR by 6%.• Configured Antenna systems and Remote Electrical Tilt (RET) at 500+ sites to optimize antenna beam focus in dense areas, enhancing radio coverage and increasing traffic by 30%.• Resolved 500+ customer complaints through cost-effective solutions by adjusting network parameters and deploying indoor solutions (Repeaters/IBS/Pico).• Rectified operational issues for 700+ sites through prompt analysis of KPI, hardware, and drive test logs.• Conducted regular RF optimization and feature trials.• Analyzed 2G/3G/4G benchmark drive test logs quarterly and implemented necessary measures to improve Quality of Service (QoS) and enhance customer experience. Show less

  • Radio Service Specialist Engineer

    Aug 2018 - Oct 2022

  • Network Planning Specialist Engineer

    Jan 2015 - Aug 2018
• 

  Walmart Canada

  Apr 2023 - now

  Associate, Customer Service

  • Providing exceptional customer service by promoting products and services, locating merchandise, assisting with purchase decisions, and resolving customer issues.• Managing merchandise, CAPing bins, and completing picks in a safe and clean environment.• Support asset protection procedures and privacy standards.• Ensuring modular integrity, correcting PI, and resolving shelf capacity errors.

• 

  TechKNOWtutors - Community Sector Council NL

  Oct 2023 - Dec 2023

  Curriculum Developer

  • Developed comprehensive digital literacy curricula and created engaging presentations for diverse learners.• Managed multiple curriculum projects, ensuring timely delivery and maintaining high-quality standards.