Jonathan G.

Jonathan G.

Internship

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location of Jonathan G.Washington, Pennsylvania, United States

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  • Timeline

  • About me

    Cloud Applications Engineer II at Walgreens

  • Education

    • Pittsburgh Technical College

      2016 - 2019
      Bachelor of computer science Computer and Information Sciences and Support Services
    • Pittsburgh Technical Institute

      2010 - 2012
      Associate's degree Computer Forensics Network Security
  • Experience

    • West Penn Allegheny Health System

      Apr 2012 - Jun 2012
      Internship
    • Clearview Federal Credit Union

      Sept 2012 - Aug 2014
      IT Systems Operator 1

      Troubleshoot Episys within windows 7 and windows XP environment Maintain Episys and OpCon environments.‭ ‭ ‬Maintain daily file transfers,‭ ‬backups,‭ ‬and tape replacement. Transmit files to‭ ‬and from‭ ‬vendors using IPSwitch FTP software.‭ ‭ ‬Assisted with month end jobs such as preparing statement files for‭ ‬members,‭ ‬backup Syms in Symitar. Created modified and removed employees user accounts from Episys.‭ ‭ ‬Create,‭ ‬edit,‭ ‬and remove OpCon automated job.‭ ‭ ‬Install patches and upgrades to core Episys Server. Show less

    • NTT Security

      Aug 2014 - Oct 2015
      Information Security Analyst

      Command all aspects of tool usage in the SOC such as IDS and IPS.Accurately and completely investigate validate escalate and disposition all event types such as DOS, XSS, and SQL injection. Achieve internal and external customer loyalty. Excellent judgement analyzing and escalating specific events and well as context of trending. Played an active role supporting process improvement.Flexible with shift assignments and duties such as phone calls and emails. Answer customer emails and phone calls to the SOC with great expertise in events and log verification. Show less

    • PPG Industries

      Dec 2016 - Dec 2019

      Resolve customer service requests with expertise. Complete DNS Requests for the implementation of new servers. Schedule and work with Sites and server owners for Planned MaintenanceAuditing the tickets the NOC receives to best alleviate some unnecessary tickets. Data Center Walk through to ensure environmental conditions are good. Took action on Data center alarms such as coolers not running or UPS issues. Patch Testing and UpdatesResearched Dell patch updates for issues with iDRAC alerts to resolve unnecessary alerts. Troubleshooting Windows Unix/Linux Storage Telecom WebBackup and restore files with Veeam, NetWorker, Data Protector, and Avamar solutions. Proactive with site outages to confirm outage and issue an Impact notification to key teams. Researched with sites to resolve the same issues with site outage from happening again. Replace key hardware on servers in the Data center to ensure proper working order Show less

      • Senior NOC Analyst, Global Network Operations Center

        Jan 2018 - Dec 2019
      • Jr. NOC Analyst

        Dec 2016 - Jan 2018
    • Walgreens

      Jan 2020 - now

      Administer and maintain the Dynatrace environment, including user management, alert configurations, OneAgent updates, ActiveGate setup, and team-specific dashboards.Configure Dynatrace monitoring for Azure to enhance alerting capabilities and manage cost efficiency.Support the maintenance and configuration of the Microsoft Azure environment, optimizing performance and reliability.Investigate and resolve patient complaints related to Mail Service and Specialty pharmacy sites, ensuring high levels of customer satisfaction.Developed and implemented a streamlined ticketing process for patient facing issues, improving issue tracking and resolution, reducing issue resolution time by 70%.Managed On-Call rotation schedule for the Digital Team, ensuring comprehensive overnight and off hours coverage.Led the coordination and implementation of changes across Dynatrace and One Agents on various systems.Investigated, integrated, and managed Dynatrace add-ons for enhanced system performance and compliance. Show less

      • Cloud Applications Engineer II

        Aug 2024 - now
      • Cloud Applications Engineer II

        Oct 2020 - Aug 2024
      • Associate Information Technology Engineer (Contractor)

        Jan 2020 - Oct 2020
  • Licenses & Certifications

    • Management Tips

      LinkedIn
      Dec 2019
      View certificate certificate
    • Learning Data Analytics

      LinkedIn
      Nov 2019
      View certificate certificate
    • Putting ITIL® into Practice: Problem Management Techniques

      LinkedIn
      Dec 2019
      View certificate certificate
    • Learning Cloud Computing: Public Cloud Platforms

      LinkedIn
      May 2019
      View certificate certificate
    • Collaboration Principles and Process

      LinkedIn
      Oct 2019
      View certificate certificate
    • Learning Cloud Computing: Core Concepts

      LinkedIn
      May 2019
      View certificate certificate
    • Learning Cryptography and Network Security

      LinkedIn
      Dec 2019
      View certificate certificate
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Oct 2023
    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Sept 2025
  • Honors & Awards

    • Awarded to Jonathan G.
      Richard Caliguri Award Pittsburgh Technical College Apr 2019