Jonathan G.

Experience

• 

  West Penn Allegheny Health System

  Apr 2012 - Jun 2012

  Internship
• 

  Clearview Federal Credit Union

  Sept 2012 - Aug 2014

  IT Systems Operator 1

  Troubleshoot Episys within windows 7 and windows XP environment Maintain Episys and OpCon environments.‭ ‭ ‬Maintain daily file transfers,‭ ‬backups,‭ ‬and tape replacement. Transmit files to‭ ‬and from‭ ‬vendors using IPSwitch FTP software.‭ ‭ ‬Assisted with month end jobs such as preparing statement files for‭ ‬members,‭ ‬backup Syms in Symitar. Created modified and removed employees user accounts from Episys.‭ ‭ ‬Create,‭ ‬edit,‭ ‬and remove OpCon automated job.‭ ‭ ‬Install patches and upgrades to core Episys Server. Show less

• 

  NTT Security

  Aug 2014 - Oct 2015

  Information Security Analyst

  Command all aspects of tool usage in the SOC such as IDS and IPS.Accurately and completely investigate validate escalate and disposition all event types such as DOS, XSS, and SQL injection. Achieve internal and external customer loyalty. Excellent judgement analyzing and escalating specific events and well as context of trending. Played an active role supporting process improvement.Flexible with shift assignments and duties such as phone calls and emails. Answer customer emails and phone calls to the SOC with great expertise in events and log verification. Show less

• 

  PPG Industries

  Dec 2016 - Dec 2019

  Resolve customer service requests with expertise. Complete DNS Requests for the implementation of new servers. Schedule and work with Sites and server owners for Planned MaintenanceAuditing the tickets the NOC receives to best alleviate some unnecessary tickets. Data Center Walk through to ensure environmental conditions are good. Took action on Data center alarms such as coolers not running or UPS issues. Patch Testing and UpdatesResearched Dell patch updates for issues with iDRAC alerts to resolve unnecessary alerts. Troubleshooting Windows Unix/Linux Storage Telecom WebBackup and restore files with Veeam, NetWorker, Data Protector, and Avamar solutions. Proactive with site outages to confirm outage and issue an Impact notification to key teams. Researched with sites to resolve the same issues with site outage from happening again. Replace key hardware on servers in the Data center to ensure proper working order Show less

  • Senior NOC Analyst, Global Network Operations Center

    Jan 2018 - Dec 2019

  • Jr. NOC Analyst

    Dec 2016 - Jan 2018
• 

  Walgreens

  Jan 2020 - now

  Administer and maintain the Dynatrace environment, including user management, alert configurations, OneAgent updates, ActiveGate setup, and team-specific dashboards.Configure Dynatrace monitoring for Azure to enhance alerting capabilities and manage cost efficiency.Support the maintenance and configuration of the Microsoft Azure environment, optimizing performance and reliability.Investigate and resolve patient complaints related to Mail Service and Specialty pharmacy sites, ensuring high levels of customer satisfaction.Developed and implemented a streamlined ticketing process for patient facing issues, improving issue tracking and resolution, reducing issue resolution time by 70%.Managed On-Call rotation schedule for the Digital Team, ensuring comprehensive overnight and off hours coverage.Led the coordination and implementation of changes across Dynatrace and One Agents on various systems.Investigated, integrated, and managed Dynatrace add-ons for enhanced system performance and compliance. Show less

  • Cloud Applications Engineer II

    Aug 2024 - now

  • Cloud Applications Engineer II

    Oct 2020 - Aug 2024

  • Associate Information Technology Engineer (Contractor)

    Jan 2020 - Oct 2020