Dylan Borgman

Experience

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  David Ziser Photography

  Aug 2004 - Aug 2005

  First Assistant / Retoucher

  Photographer's assistant and retoucher for wedding photographer David Ziser.

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  Self-Employed

  Feb 2006 - Aug 2010

  Digital Capture Technician

  Advised commercial photographers on workflow, asset management, retouching and post-production.Captured, inspected, retouched and managed digital captures for commercial photography productions.Partnered with production companies such as The Icon, Running Pixels and The Photo Mechanic.

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  MacEnthusiasts

  Aug 2007 - Sept 2009

  Rentals Manager

  • Responsible for refurbishing, imaging and deploying Macs of all types for rental in a retail or corporate environment.• Accountable for designing and updating system images using Jamf Pro.• Completed any hardware repairs or upgrades to the fleet as requested.• Performed Apple Certified warranty repairs on iMacs, Macbooks, Macbook Pros, Mac Pros, iPhones and iPads.

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  YU+co

  Aug 2009 - Dec 2011

  Systems Administrator

  • The systems administrator for a post-production media company of 100 employees using Macs and PCs.• Maintained all media workstations and related software, which included highly specialized color editing workstations, stereoscopic (3D) editing workstations, and render farms.• Administered the rendering nodes themselves as well as file servers, licensing servers, LDAP and OD servers.• Required to perform project management, for instance designed a new layout for the server room and coordinated with construction and HVAC contractors to adequately cool and power the space.• Experience with Adobe, Maxxon, Deadline, Autodesk suites. Show less

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  Radarworks

  Jun 2011 - Jul 2013

  Help Desk Administrator

  • IT support for an office of roughly 30 employees, accountable for resolving all technical issues and maintenance at the Los Angeles branch of an advertising and design agency with a mixture of Macs and PCs.• Day-to-day troubleshooting issues with Microsoft suites, Adobe Suites, database management, asset management and email (Rackspace / Microsoft Exchange).

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  New Media Hollywood

  Sept 2013 - Dec 2014

  Media System Specialist

  • Responsible for the design, configuration and deployment of Mac, Linux and PC systems used for media production. This included supporting systems after purchase, integrating them into production networks and troubleshooting any resulting issues.• Required to design high-end graphical workstations used for 3D animation, color correction, stereoscopic and traditional film editing.• Planned and built deployment solutions, render farms, high availability storage solutions and NAS / SAN administration. Show less

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  Art Center College of Design

  Jan 2014 - Oct 2018

  Adjunct Instructor

  Currently teaching at the Art Center at Night Program:ACAN-142 "Introduction to Digital Photography and Adobe Lightroom" ACAN-158W "Photo Field Trips: LA's Natural Beauty"ACAN-159W "Photo Field Trips: Landmarks"• Taught public classes that covered introductory and intermediate photography, photography history, photography theory and composition.• Technical instruction on Adobe Lightroom, Adobe Photoshop, Capture One, Apple Aperture, media asset management and backup, color correction and theory, digital capture technologies and file compression.• Led class discussions, critiques, demos and labs. Show less

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  JDK Consulting

  Jan 2015 - Jun 2023

  • Directs the New York Branch of an MSP serving primarily small and medium-sized businesses in the commercial production field using primarily MacOS by demonstrating broad technical and managerial skills.• Accountable for the design and maintenance of clients’ systems while also providing high-level technical support and troubleshooting for complex issues, network administration and design.• Expertly administers MDM consoles, updating MDM policies, automation, deploying software, scripting and ensuring security compliance.• Manages all day-to-day operations in the New York Office, including employee dispatch, training, customer relations, conflict resolution and human resources with an intentional focus on advancing a work culture of learning and growth. Show less • Designed, maintained and improved network infrastructure for small and medium sized businesses with an emphasis on high availability, disaster recovery and security.• Performed security audits for our clients, proposed and implemented solutions, and wrote and implemented security policy. The primary technical contact for all incident responses. Familiarity with Okta, Sophos Endpoint, Trellix and ESET security solutions among others.• Required to perform deployment, MDM management and automation with Jamf Pro, InTune and Google MDM. Administered Google Workspace and Microsoft Azure cloud environments. Show less • Provided technical support and troubleshooting for various hardware and software issues on Mac, Windows 10/11, Windows Server 2012/2016, and Mac Server. Issues ranged from network connectivity to application errors to cybersecurity threats.• Used knowledge of IT systems and tools to diagnose and resolve problems and recommend improvements, then document solutions for future reference using ticketing software.• Performed routine maintenance and updates on IT equipment and software, ensuring optimal performance and security. Resolved an average of 100 tickets per month with a 95% customer satisfaction rating. Show less

  • Director of Information Technology, New York

    Jan 2020 - Jun 2023

  • Senior Solutions/Security Engineer

    Jan 2018 - Feb 2020

  • T2/T3 Engineer

    Jan 2015 - Jan 2018
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  TL Group

  Oct 2018 - Jul 2021

  IT Consultant

  • Consultation and troubleshooting for an MSP serving Windows-oriented companies in the financial and real-estate industries.• Responsibilities included technical support, network and server administration, project management and systems engineering.

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  Personified

  Jun 2023 - now

  The Senior Director of Engineering will lead the engineering department, overseeing the development and delivery of cutting-edge IT solutions while ensuring compliance with SOC 2 standards. This role requires a strategic leader with a deep technical background, exceptional leadership skills, and a strong understanding of the MSP landscape and regulatory compliance.Key Responsibilities:Strategic Leadership:Develop and execute the engineering vision and strategy aligned with the company's goals.Provide technical direction to engineering teams, ensuring alignment with business objectives.Engineering Oversight:Lead architecture, design, and implementation of scalable, secure IT solutions for clients.Drive innovation in product development and service delivery.Ensure high availability, performance, and security of infrastructure and applications.SOC 2 Compliance:Oversee and maintain SOC 2 compliance across engineering operations.Collaborate with cross-functional teams to implement and monitor security controls and processes.Conduct regular internal audits, risk assessments, and gap analyses to ensure compliance.Liaise with external auditors to achieve and sustain SOC 2 certification.Team Leadership:Build, mentor, and retain a high-performing engineering team.Foster a culture of collaboration, innovation, and accountability.Set clear performance goals and provide regular feedback and development opportunities.Stakeholder Collaboration:Partner with sales, product, and customer success teams to align technical capabilities with client needs.Act as a technical advisor to clients, presenting solutions and addressing concerns.Continuous Improvement:Stay current with industry trends, emerging technologies, and best practices.Drive continuous improvement initiatives across engineering and operational processes. Show less • Lead a team of engineers in providing comprehensive IT solutions and services to clients. • Design and implement scalable and resilient infrastructure solutions tailored to client needs. • Act as a technical advisor to both internal teams and clients, offering guidance on best practices and emerging technologies. • Oversee project lifecycles from conception to implementation, ensuring deadlines and quality standards are met. • Drive innovation within the organization by evaluating new technologies and methodologies for adoption. • Collaborate with cross-functional teams to address complex technical challenges and deliver integrated solutions. • Serve as a subject matter expert in various areas such as cloud computing, networking, security, and automation. • Foster a culture of continuous learning and professional development within the engineering team. • Maintain strong relationships with clients, understanding their business objectives and aligning technical solutions accordingly. • Stay abreast of industry trends and developments to anticipate and proactively address client needs. Show less

  • Senior Director of Engineering

    Jan 2025 - now

  • Principal Engineer

    Jun 2023 - Jan 2025