Neha Sati

Experience

• 

  Cloudpoint Technologies Pvt. Ltd.

  Jul 2020 - Mar 2024

  - Working for national and international clients like LIONSGATE PLAY (OTT Platform). Managing the CLM, CRM and ORM for them.- Taking and conducting the meeting with Stakeholders, clients and Board Members.- Coordinate with Marketing, PR and Communications teams - Solving extreme and complex customer pain points in collaboration while working with other teams.- Responsible for the overall direction and growth performance of the team.- Managing workflow, escalations, and effectively delegating workload across the team.- Creating and designing customer supports structure and operations.- Build relationships with customers, industry professionals and influencers.- Driving senior management understanding of issues affecting customers through customer advocacy, using data and performing Root Cause Analysis.- Driving new product launches and relationship extensions by partnering with the business development and onboarding teams. Driving and managing multiple project teams- Developing case studies, competitor’s data and competitive benchmarking- Responsible for planning, execution, monitoring & controlling the projects to successful closure.- Training and developing the team to raise the bar on handling extreme Customer experience (CX)issues.- Training the new joiners & colleagues for the upcoming product & its detail (CloudSocial) Show less

  • Customer Service Team Lead

    Dec 2021 - Mar 2024

  • Customer Success Specialists

    Jul 2020 - Apr 2022