
Chiara Chelazzi
Communication supporter

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About me
Key Account Manager - Marketplace
Education

Università degli Studi di Firenze
2010 - 2013Master's degree Languages, foreign literatures and international studies 104/110Activities and Societies: Foreign languages and literatures, english, spanish, arabic, portuguese Titolo di tesi: "Estudio comparativo de errores en la lengua oral entre estudiantes italianos Erasmus en España con o sin previo conocimiento de la lengua española”.
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Universitetet i Bergen (UiB)
2015 -Activities and Societies: Erasmus Semester, English, Spanish, Economic of Development, Communication strategy

Università degli Studi di Modena e Reggio Emilia
2014 - 2016Master's degree Foreign languages for international communicationActivities and Societies: Communication, Marketing, English, Spanish, international relations and market Thesis work title: e-multiculturalism: startegic marketing and cultural markers of the northern European markets

Universidad de Granada
2012 - 2013Activities and Societies: Erasmus semester, Spanish, Arabic, Communication
Experience

Demidoff Viaggi snc
Apr 2009 - Sept 2010Communication supportersecretary, communication supporter, public relations with clients and customers,community manager

Rotary Club Mugello District 2071
Nov 2010 - Nov 2011Communication managercommunication officer, events coordinator, public relations with shareholders and clients.

Generalitat de Catalunya- Associació de Comerciants Creu Coberta
Jul 2013 - Aug 2014Events coordinatorcommunity manager, communication and promotion of the events such as cultural events, exhibitions, fairs, congresses, conferences etc.

Come to Paris
Jan 2016 - Jun 2016Trainee as multilingual sales assistantmultilingual sales assistant, management of orders, treatment of customer requests (BtB and BtC) by email and telephone, translation of the website, marketing and trade promotion of the company

Approche Sur Mesure
Feb 2017 - Jun 2017Multibrand customer relations representative IT ES FR ENQuadrilingual consultant in charge of customer services and e-commerce of luxury multibrands like Repetto, Marc Jacobs, Céline et Le Coq Sportif, management of the various communication mediums (calls, emails and letters) in order to respond to requests of information, personalized advice and after-sales service of luxury customers as well as the retail network, coordination of the online shop: order taking and follow-up, dispute management, refunds, coordination of national /international logistical and transport services between brands and partners, update of client data via COHERIS CRM and GENERIX GCE, personalized customer approach METHODE DESC, emphasizing the customer and know-how of the brand. Show less

Veepee
Oct 2017 - nowObjective: in the organization of the BU (business unit), the objective of Commercial coordinator is coordinate and assure the turnover of the sales.- Participate to workshop about how to create the macro-processes - Coordinate the production of the sales and be the key contact of suppliers- Internal and external communication- Commercial analysis, competitive investigation of the markets- Coordinate the different departments implicated in the production process
Key Account Manager
Mar 2022 - nowProduct Manager Food&Beverage
Jan 2020 - Mar 2022Commercial Coordinator Food&Beverage
Oct 2017 - Jan 2020
Licenses & Certifications

DELE Spanish Certificate
Centro de Lengua Española
DELF French Certificate
Institut français Italia
Languages
- itItalian
- spSpanish
- enEnglish
- frFrench
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