Madara Sprudzane

Experience

• 

  Royal Albert Hall

  Oct 2009 - May 2011

  Front House

  🔹️Providing high quality customer service.🔹️Dealing with customer enquiries and maintaining customer satisfaction ensuring repeat visits and customer retention.🔹️Rotating between serving customers at bar and restaurant sections when needed.🔹️Serving customers at point of sale terminals.🔹️Part of Events and Private functions.🔹️Ensuring the cleanliness and maintenance of facilities.

• 

  Ladurée UK

  Jun 2011 - Jan 2018

  Administration Manager Laduree Harrods

  🔹️Assisting with the management of branch accounts, stock control, invoices, suppliers and finance.🔹️Responsible for operations and communications with Harrods site and facilities management.🔹️Preparing and sending end of day statistical and performance reports to Headquarters in London and Paris.🔹️Inputting and confirming staff hours for the payment of salaries and tips and contractmaintenance as Tronc Master via Fourth Hospitality payroll solutions.🔹️Recruitment and training of new staff.🔹️Responsibe for all company related Harrods operations and communication.🔹️Equipment maintenance administration - responsible for call-outs and paperwork for maintenance of store equipment.🔹️Harrods security pass administration - completion of appropriate paperwork, ensuring external clients have appropriate access to Harrods' premises, complying with company access policy. Show less

• 

  MARIAGE FRÈRES

  Feb 2018 - now

  🔹️Responsible for Payroll duties including: Inputting and confirming staff hours for the payment of salaries and tips and contract maintenance via Fourth Hospitality payroll solutions.🔹️Communicate to UK Accountant all relevant HRMC data/invoices/payments/payroll data.🔹️Responsible for all Human Resource operations and paperwork. 🔹️Recruitment and training of new staff, writing up and issuing of staff contracts.🔹️Supervising of branch accounts, invoices, suppliers and finance.🔹️Responsible for the negotiations with external suppliers for the opening of new branch in Covent Garden. 🔹️Taking part in strategic operations and discussions as part of management team for the betterment of branch.🔹️ Enforcing all company policies and procedures- including company standards, health, safety and security. Show less

  • Deputy General Manager UK

    Feb 2021 - now

  • Executive Assistant Manager/Office Manager/HR

    Feb 2018 - now