
Nicholas A. Hanson

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About me
Senior Customer Success Manager
Education

Southwestern University
2002 - 2007Bachelor of Arts Philosophy and GermanActivities and Societies: Southwestern Pirates - Men’s Golf Roster
Experience

Leaf Group
Jan 2008 - Jan 2010Leaf Group (formerly Demand Media), is a consumer internet company that builds platforms across media and marketplace properties to drive consumer engagement.Oversaw content providers and analyzed search engine query data to increase traffic to client websites. Selected by management to oversee new position, including sole responsibility for all website content. Authored content for Expert Village, e-How and other notable websites. Developed new search engine optimization guidelines that increased the quantity of videos published on a weekly basis by 325%, despite limited resources.
SEO Specialist
Jan 2009 - Jan 2010Content Editor / Video Publisher
Jan 2008 - Jan 2009

Ghostbunny
Jan 2010 - Jan 2018FounderAn Austin-based alternative rock band. Composed, performed and recorded Ghostbunny LP 2013, Ghostbunny EP 2014 and Ghostbunny “Silver Tongue” in 2015. Raised thousands of dollars in donations to fund Ghostbunny musical releases. Secured Austin declaration of Ghostbunny Day, February 6th, 2014.

GOLFNOW
Jan 2010 - Jan 2013GOLFNOW (formerly CourseTrends/EZLinks) is a golf marketing company that provides websites, tee time distribution, hardware and other revenue generating services. Managed client accounts while driving achievement of business growth initiatives through lead generation, marketing and promotions (events, product sales, website design and email). Trained Account Managers and participated in activities designed to increase brand equity. Managed accounts and administered contracts, earning the highest customer retention and renewal rates in the company’s history. Implemented improved marketing solutions that increased client satisfaction ratings. Oversaw domain transfers, domain purchases and website development, as well as selection of marketing materials for website design. Achieved service goals while training clients on marketing and management tools.
Manager, High Value Accounts
Jan 2012 - Jan 2013Account Manager
Jan 2011 - Jan 2012Activation Specialist
Jan 2010 - Jan 2011

Circus On The Moon
Jan 2012 - Jan 2018Co-FounderA promotional organization for local musical artists. Bands: Trouble in the Streets, Calliope Musicals, The Sun Machine, Patch, The Hereticks and Ruby Jane.Develop strategic marketing campaigns, secure performance opportunities and coordinate bookings of collective members. Distribute posters, prizes and promotional videos during marketing endeavors.

Q1Media
Jan 2013 - Jan 2018Q1Media is a leading media sales and services firm that delivers highly targeted and data rich cross-platform media campaigns.Led team in technical implementation across multiple platforms for agency partners in North America. Developed and executed cross-platform media campaigns and supported customers in the achievement of goals by analyzing market feedback and developing data-driven strategies. Created and executed targeted marketing campaigns, which required extensive communication with clients. Developed strategies to maximize outcomes of talent acquisition, as well as product and service sales growth. Championed achievement of revenue goals by training Account Managers. Engaged with leadership regarding account activity and performance to develop appropriate strategies. Evaluated and monitored website traffic for cyber fraud. Monetized website traffic via client mobile, video and display campaigns. Oversaw project implementation, resolved all challenges and ensured adherence to project timelines. Monitored, analyzed and reported campaign performance, making adjustments based on findings. Managed client mobile, video and display campaigns to ensure all contract terms and conditions were met. Led project implementation and proactively resolved issues that arose. Leveraged analytical skills to monitor, interpret and report performance.
Manager, Sales Accounts and Operations
Jan 2017 - Jan 2018Manager, Sales Accounts
Jan 2017 - Jan 2017Manager, Publisher Development
Jan 2015 - Jan 2017Senior Account Manager, Premium Publisher Development
Jan 2014 - Jan 2015Account Manager, Publisher Development
Jan 2013 - Jan 2014

GOLFNOW
Jan 2018 - Jan 2019Customer Success ManagerGOLFNOW (formerly CourseTrends/EZLinks) is a golf marketing company that provides websites, tee time distribution, hardware and other revenue generating services.Drove achievement of business goals through effective communication with customers regarding email marketing, POS software, website functionality and online tee time distribution. Earned customer satisfaction, increased retention and promoted services offered by GOLFNOW.

Kasasa
Apr 2019 - Mar 2021The Client Marketing Strategist (CMS) serves as the product subject matter expert for Kasasa Marketing and all associated products for the Client Success Team.Managed a robust portfolio of 100+ community financial institutions. Sold world-class marketing campaigns and services to C-Level executives to maximize the benefits of the KASASA platform and accelerate account growth with both new and existing clients. Recognized as a top performer on the sales team during the Covid pandemic in terms of revenue generation via the signing of new accounts and securing the renewal of current marketing initiatives with the existing client base. Show less
Client Marketing Consultant
Sept 2020 - Mar 2021Client Marketing Strategist
Apr 2019 - Sept 2020

Dun & Bradstreet
May 2021 - Jul 2022Digital Client Success Manager - Agency & Brand RelationshipsThe Digital Customer Success Manager serves as a trusted advisor to our customers, helping them to achieve success with D&B Digital (MarTech/AdTech/Audience Data) solutions and maximize their return on investment in the platform. The DCSM is responsible for understanding customer requirements, managing project implementation and driving adoption.

6sense
Aug 2022 - Feb 2024Senior Strategic Customer Success Manager
Demandbase
Jun 2024 - nowSenior Customer Success ManagerThe Demandbase Customer Success Manager is responsible for growing, supporting and renewing customer adoption of Demandbase solutions.
Licenses & Certifications
- View certificate

ABM Certification: Foundations
DemandbaseJun 2024 - View certificate

Demandbase One Foundations
DemandbaseJun 2024 - View certificate

ABM Advanced Certification
DemandbaseSept 2024
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