Marc Velazquez

Experience

• 

  AIG Claims, Inc.

  Sept 2007 - Dec 2009

  Customer Service Representative

  Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

• 

  Nu- Look Collision

  Jan 2009 - now

  Assistant Manager/Estimator

  Inspection of vehicles to determine material and labor costs for restoration. Provided advice to claims personnel on vehicle repairs. Determined whether damaged vehicle is classified as total loss or not. Assisted in employee training and performance evaluation activities. Performed vehicle re-inspections to confirm repairs. Maintained direct repair programs.Deep knowledge of DRP procedures Ability to make independent decisions and negotiate with customers and insurance companies Ability to maintain a positive, can-do attitude Excellent computer and follow-through skills Strong negotiating and communication skills Show less