Adam Kurowski

Experience

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  EStoreMedia - digital brand intelligence #ecommerce #digitaltransformation

  Dec 2015 - Mar 2018

  Audytor
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  DXC Technology

  Mar 2018 - Dec 2019

  Młodszy konsultant ds. Aplikacji Biznesowej

  Responsibilities:- change management,- incident management,- day-to-day operations work,- customer service,- SQL code development

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  Falck

  Dec 2019 - now

  - Recurring monitoring of operations through metrics and BI tools (ensure that all contracted services and targeted KPIs and SLAs delivered profitably, met customer expectations, and improvement plans established when needed)- Acting as Single Point of Contact for key internal and external stakeholders within the Workplace & Productivity area- Addressing escalations when services are not running as expected- Improving and optimising IT spending by driving continuous improvements and process optimisation initiatives within operational service delivery- Daily cooperation with outsourced delivery teams and managers who support all the products in scope- Close cooperation with Product Owners, ITIL & SIAM teams, IT contract Mgmt.- Acting as an expert on operations and standard delivery model to clients- Building strong feedback loops to strengthen our teams as part of everything we do- Using feedback from the Business to boost continuous improvements actions- Engaging and supporting initiatives to be transitioned to operations within the Workplace & Productivity area- Acting as the face of the customer to the Service Providers- Responsible for operational Runbooks management as well as high level design documents- Performing hands on tasks for changes or new initiatives on services in scope when required Show less

  • Service Delivery Manager

    Dec 2024 - now

  • Service Development Manager

    Sept 2023 - Dec 2024

  • Process Manager

    Sept 2021 - Aug 2023

  • Change Coordinator

    Jan 2021 - Sept 2021

  • Application Support Specialist

    Dec 2019 - Jan 2021