Experience

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  System networks pvt. ltd

  Apr 1999 - Jun 2000

  Customer support engineer

  Project : IT Managed Services at Munjal Showa (Hero Honda Subsidiary) Responsibility -• Administer a network of 175 clients ensuring high quality of service in e-mail, Internet and network operations. • Implementation of software updates and virus patterns, provide inputs and co-ordinate with HO technical management team on various network/system management aspects• Administration of Novell & NT Servers• Manage the procurement of all IT consumables and spare parts, interact with various vendors on technical support related issues & represent site in any technical related matters with all outside agencies. • Ensuring Daily Backups, Disk Space Management & Performance Tunings of the Servers• Documenting and providing technical inputs to outstation sites Show less

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  Dcm data systems

  Aug 2000 - Aug 2002

  Customer support engineer

  Project - IT Managed Services at Engineers India Ltd. (Client)Contribution• Providing Systems & Network Administration for a network of around 2000 Workstations comprising of Mail Servers, Windows Servers and Sun Servers• Implementation of software updates and virus patterns, provide inputs and co-ordinate with customers technical management team on various network/system management aspects.• Configuration of Crontab, auto mount, NFS on Solaris 8. Backup and patch management• Implementation and support of Netshield for the domain• Troubleshooting of H/W & S/W related problems.• Providing support to various localized applications, which are being used by the customer• Achieving Targets in terms of company objectives and plans Show less

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  Cms computers ltd

  Aug 2002 - Aug 2004

  Senior customer engineer

  Project - IT Managed Services at ABN AMRO Bank (Client)Contribution• Leading engg team for the Abn Amro bank. Understanding SLA and appropriate call tracking for Abn.• Installation and support of Windows NT, 2000,2003, Solaris,Veritas backup exe products.• Installation and maintenance of SUN and all the Microsoft Products. • Added, formatted, partitioned new disks and allocated disk space, mirrored disks Disk Suit on Solaris• Deployed ccAps web based application through Iplanet on Sun• Installation and administration Oracle 8i databases - both on Solaris and Windows 2000 systems- and related customized applications. • Administer, monitor and troubleshoot the interconnectivity devices and links of the site.• Provided support to various localized applications, which are being used by the customer.• Assistance in daily operations & call center problems.• Marinating group policy, User rights and management ,User Profiles, Trust relationship, Logon scripts File share management, DNS & DHCP Adminstration • Installed and configure Solstice Disk suite 4.2 for RAID1+0 on A1000 disk box .• Monitored traffic flow, peak usage, system resources usages and system log for possible security breaches; suggested hardware, operating system or software upgrades/updates, health check of system Show less

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  Ibm india private limited

  Sept 2004 - Jul 2005

  Systems operations specialist

  During my tenure I worked on project: Paloma (UK - Midrange). I primarily administered Solaris, and AIX systems remotely. Monitored server performance; looked after daily problems & change request through NRCPMA (North region change & problem management application); handled escalated calls from helpdesk team. Also I added new functionality and bug updates (released by vendors), on live production web / apps and database servers; handled critical client applications.

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  Mahindra satyam computer services limited

  Aug 2005 - Aug 2007

  Band s-2, hcu infrastructure mgmt serv

  As Team Lead I was working on project: “Agere Systems India Pvt. Ltd. (Client, now known as LSI)”. I significantly provided server support inclusive of Sun Enterprise – 3000, 3500, V890, V880 and V - 80, Enterprise 220, Dell & Sun Linux Servers (32 bit & 64 bit platform), Netapps R200, and FAS 300; managed license; administered NIS; supported Veritas NetBackup and Storage Tech L700. I managed HPC – High Computing Farm (DFS/LSF) environment also.Also I worked on the project: “AMAT – On Offs – T & M (Client – Applied Materials)”. I offered server support inclusive of Sun & HP Enterprise Servers. Supported Veritas Net Backup and Tape Libraries, Storage related issues, daily HD ,Change and Problem tickets. Administered NIS. Apart from this I provided support & troubleshooting for localized applications. Patched and supported maintenance windows activity.Drive CIP's to deliver business process improvements. Show less

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  Applied materials

  Sept 2007 - now

  Deputy director

  I,ve multiple deliverables in the area of Portfolio Management, Service Delivery, Datacenter Management and Financial Management. I am primarily providing leadership for – Managing Applied Datacenters – Sustaining Support (Incidents, Change, Problem, Outage, RCA etc.), New Build Outs, Capacity Planning, Managing Colo’s, Implementation of IaaS / SaaS/PaaS Services in Applied with the leading service providers , Defining Controls, and Policies/Procedures, Support Audits, Developing /Executing CIPs for performance enhancement & automation opportunities.As part of Datacenter Project Management Office I'm Driving Million Dollars Global Datacenter Infrastructure Program/Projects for Storage, Operating Systems, Backup & Datacenter Facilities. I'm responsible for providing Governance for PMO, align with business, establish Cadence, Monitor & Control, Develop templates and Dashboards , automate the mundane tasks to manage projects effectively. Drive CIP's (Continuous Improvement Programs) and deliver business process improvements.My key roles involve - Preparing and delivering Presentations to SLT members, VP and Director Level, to gain executive buy in and funding for proposed solutions and projects, Preparing and managing OPEX/ CAPEX budgets and P&L analysis. Also I have gained experience in personnel management (global teams), and staffing and scheduling for a 24/7 environment required.. Apart from this I am accountable for technology roadmap for On-prem & Cloud platform, budgeting, and determining strategic direction within operations, including performance management and defect analysis processes. Additionally I am partnering with business units in Asia& Europe to deliver organizational objectives and achieve stakeholder delight; managing cost centers (Forecast, Commit, P & L analysis etc.) for Data center team in India. Show less