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Elaine Cheng

Elaine Cheng

Delivery Assurance Manager

Followers of Elaine Cheng99 followers
location of Elaine ChengGreater Ottawa Metropolitan Area

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  • Timeline

  • About me

    Performance Management

  • Education

    • University of Ottawa / Université d'Ottawa

      1981 - 1984
      Bachelor of Science (B.Sc.) Mathematics Science

  • Experience

    • CSC

      Apr 2006 - Jun 2016
      Delivery Assurance Manager

      Led a high performing team to provide analytics support to drive higher resolution at Service Desk and reduce incidents in the computing environment.Established a global team in various regional sites to provide analytics support to drive operation efficiency to reduce cost.Provided analytics support to higher management in identifying operational systemic problems.

  • Licenses & Certifications

    • ITIL v3 Foundation

  • Volunteer Experience

    • Greeter

      Issued by City of Ottawa
      City of OttawaAssociated with Elaine Cheng

    • Chairperson of the Board

      Issued by Association of North American Chinese Evangelical Free Churches on Oct 2015
      Association of North American Chinese Evangelical Free ChurchesAssociated with Elaine Cheng