Michele Kropf

Experience

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  On The Spot Carpet & Upholstery Dry Cleaning

  Feb 1997 - Jun 1998

  Office Assistant

  • Tele-marketed services to existing and potential students• Updated and verified clients` information and files• Set appointments with clients for services• Maintained an alph-numeric filing system• Operated and maintained copy machine• Followed up with clients about quality of services• Addressed and answered clients` questions and concerns• Created client files• Generated a client list• Ensured excellent customer service

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  G.I. Joes

  Jun 1998 - Jun 1999

  Inbound Customer Service Representative

  • Cashiered, provided customer service, stocked merchandise, balanced my till on a daily basis.• Assisted customers with their needs, answered questions / concerns and directed them to correct departments.• Answered phones and transferred calls to appropriate departments. • Provided back-up for customer service team and monitored cashier functions of new employees

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  Meier and Frank

  Aug 1999 - Jan 2000

  Inside Sales Representative

  • Store Floater: provided cashiering, customer service, stocked merchandise and balanced my till daily• Received store recognition for providing excellent customer service• Answered customer questions and concerns• directed customers to appropriate departments• Assisted customers with general needs• Answered phones and transferred calls to appropriate departments

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  Adecco/Wells Fargo

  May 2001 - Jul 2001

  Data Entry Clerk

  • Data Entry position at Wells Fargo Bank in their Home Equity Department. • Entered client information in to company database• Filed appraisals and equity applications• Updated files monthly and utilized and maintained an alpha-numeric filing system

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  Finesse Personal/ Portland Clinic

  Aug 2001 - Sept 2001

  Data Entry Clerk

  • Data Entry position at the Portland Clinic in their billing department• Calculated totals and entered customer information • Entered diagnosis billing codes into the company database for monthly statements to be sent to customers.• Entered confidential data of applications• Completed data entry for Medical coding & billing• ICD-9/ diagnosis coding and client information

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  Portland Community College

  Mar 2002 - now

  Answered phones, greeted clients, tracked clients participation, gathered data and generated weekly/monthly reports, scored testing for CASAS and Holistic Writing, maintained inventory, ordered office supplies and equipment. Entered new client information, updated database records, resource room materials and resources as needed. Worked within a team to provide services to clients. Organized and maintained filing system, created and revised documents, compiled client orentation packets, assisted Employment Specialist with facilitating Job Search Planning and Orientation when it is needed, administered an orientation of the Resource Room. Worked with many computer programs such as MS Word , MS Windows, MS Excel, MS Power Point, MS Access, Banner, TRACS, DHR, Word Perfect, Quattro Pro, CIS, Mavis Beacon and State/Internet E-mail systems. Assisted clients with applications, resumes, cover letters, and thank you cards. Directed clients to resources and materials within the Resource Room, referred clients to organizations, provided assistance in basic computer functions, typing tests, and obtaining E-mail accounts. Scheduled coverage for Resource Room when needed. Show less

  • Book Store Associate

    Jun 2019 - now

  • Admin assistant

    Mar 2002 - Jun 2019

  • Resource Room Assistant II

    Mar 2002 - Jun 2019
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  Target

  Nov 2013 - Jan 2014

  Customer Service/Cashier

  • Assisted guests to find what they are looking for and that the areas maintained brand standards and are in-stock. • Delivered an exceptional guest experience by engaging the guest and prioritizing the guest's needs over task. • Grow sales by maintaining merchandise, signs and labels on the sales floor. • Welcoming and helpful attitude toward guests and other team members. • Help guests feel welcomed and become a multitasking superstar-starting conversations, making connections, and efficiently serving each guest will be your expertise. • Greeted every guest with eye contact and a smile in your own authentic way.• Acknowledged every waiting guest as soon as they arrive to your lane to let them know you'll be right with them. • Complete transactions accurately and efficiently while engaging guests in appropriate conversation. • Help guests by following the proper procedures for bagging merchandise and moving large or heavy items. • Answered guest questions Show less