Suzan Mastin

Experience

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  SWIFT

  Jan 2004 - Dec 2009

  Sr Quality Management Specialist

  •Coordination and oversight of cross-divisional business continuity and IT disaster recovery testing•Scheduled and conducted management briefings to produce an expanded and achievable IT disaster recovery testing strategy•Researched and prepared monthly and annual management progress reports to demonstrate where and what amount of additional effort and expanded capabilities were required from year to year•Documented and disseminated processes and procedures around the IT disaster recovery testing plan in addition to facilitating regular bi-annual reviews and updates•Developed and delivered staff briefings and PowerPoint presentations on business continuity as well as testing results to not only senior level management but also to external customers •Maintained data entry and tracking of issues in Atlas data base to develop monthly metrics reports on problem resolution •Edited publications to ensure confidential and sometimes sensitive results were documented tactfully, diplomatically and with the utmost degree of discretion•Coordinated scheduling of conference rooms, equipment and access for business partners and vendors visiting from remote sites•Acted as program ambassador and liaison for issues and information between Headquarters in Belgium and the operating centers in the US and the Netherlands•Researched and defined the project management plan and organizational framework for company-wide training to support new technology•Instrumental in ensuring the departmental documentation processes and procedures were ISO compliant Show less

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  Wells Fargo

  Jan 2010 - Jan 2011

  Business Continuity Analyst

  •Conducted site-based reviews of data centers to assess business continuity preparedness and readiness and document the findings, capabilities, vulnerabilities, and items that require attention. •Compiled and analyzed recovery procedures and testing data to validate accuracy and compliance with business continuity guidelines•Produced, distributed and maintained regular monthly management reports around key performance indicators•Created and presented PowerPoint presentations for management outlining analysis, trends and recommendations for improving systems of record•Participated in IBM licensing cost-savings project to review and validate system role values for servers Enterprise wide •Developed and implemented business continuity walkthrough exercises to raise leadership awareness around the incident management, communication and coordination processes•Served on project team to review and develop enhanced reporting for business continuity plan compliance•Scheduled and facilitated staff meetings with department representatives to review business continuity capabilities and identify opportunities for improvement Show less

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  University of Mary Washington

  Dec 2013 - now

  IT Project Manager