Spiros Paravalos

Experience

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  Axion Internet cafe

  Jan 2008 - Jan 2009

  IT Support Technician

  Setting up hardware peripherals and core network for the project. Providing technical support and maintenance on site for network and computers, helping customers with any issues and provide immediate solutions.

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  Teleperformance Greece

  Jan 2010 - Jan 2013

  Customer Support Specialist

  Customer technical support on various network and fixed telephony issues. Providing first class support for multiple devices for one of the biggest brands worldwide.

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  Teleperformance Greece

  Jan 2013 - Jan 2017

  2nd Level Network Engineer

  Analyzing and monitoring per customer current technical issues with fixed telephone lines for voice and data.▪ Read electrical measurements for copper and provide solutions according to them.▪ Giving directions to field technicians about the current technical problem and find the best way to solve it.▪ knowledge and usage of advanced network tools, creating or modifying existing network elements on every customer fixed phone line.▪ Knowledge of ipv4 protocols. Changing Adsl and Vdsl profiles. Creating Vlans and manipulating data elements and ports.▪ Analyzed and interpreted complex data from multiple sources.▪ Adapted and modified standard techniques, procedures and criteria to solve complex problems.▪ Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.▪ Performed network modeling and analysis.▪ Monitored overall network performance.▪ Identified poor quality lines and underutilized circuits. Λιγότερα

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  Teleperformance Greece

  Jan 2017 - Jan 2019

  Gaming Tech Support Specialist

  Providing Customer Support services in English for one of the biggest mobile gaming companies worldwide.

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  Euroaxes S.A.

  Jan 2019 - now

  Design and implementation of wired and wireless infrastructures (structured cabling, network equipment, telecommunication equipment, antennas, etc.), internet access services and Wi-Fi and TV signal distribution throughout the hotel, taking into account the particularities of the hotel and needs (eg distribution via coaxial cable using DOCSIS protocol, IP call center, Headend).Providing and customizing innovative hotel management and viewing applications (PMS, Captive Portal, Mobile apps, Digital Guest Management System) through which the hotel which also implements marketing activities. Λιγότερα

  • ICT & Hospitality Project Manager

    Jan 2020 - now

  • Presales Engineer

    Jan 2019 - Jan 2020