Pavankumar Chunduru

Experience

• 

  Achala IT Solutions Pvt Ltd

  Mar 2014 - May 2022

  • Carrying out entire day-to-day operations including monitoring, user issues management, deployments, and enhancements/Adhoc • Working on high priority issues to validate system health and utilising Grafana/Prometheus, Splunk to monitor the issues • Receiving customer complaints fix the issue by debugging & troubleshooting the same as per agreed SLA's and customer incidents are raised by Jira • Utilising Jenkins and Hudson tools for continuous deployment of applications in multiple DC as part of CICD • Managed the infrastructure with terraform scripts in all the environments. • Worked on the Kubernetes deployments/upgrades using HELM charts. • Observing/identifying the issues prior to the escalations and continuously improving the monitoring scripts by utilising Shell Script and Python Script Show less • Played a prominent role in performing bug fixes and deployments also worked with Client Aeldra(US Based Bank) across loans and consumer finance domains • Acted as Release Manager, reviewed the entire bug fixes/changes in current code and received approvals from the higher management to get it scheduled • Maintained Operational Manuals & Application Related documents, oversaw User raised incidents and monitored the same within the SLA's • Collaborated with Dev teams to schedule changes and ensure there is no outage or process-related errors • Effectively maintained the known issues wiki by identifying unique issues and documenting the solution in a clear & detailed way Show less • Worked closely with Bavarian Motor Works (BMW) client • Played a vital role as Application Lead for applications BUFFET, CASA and GCDM also coordinated entire application deployments • Managed incoming tickets and resolved the same as per agreed SLA's also handled Incident Management, Problem Management, and Change management • Provided technical/functional training to the new team members and collaborated with the client to remove the roadblocks promptly • Generated reusable solutions to resolve the issues quickly and maintained the known error database • Identified issues & bugs in the Application and provide solutions for the same also performed Root Cause Analysis (RCA) for entire high priority tickets • Executed infrastructure/application related monitors using Nagios and SMP monitoring tools and provided support to the Onsite – Offshore teams • Updated Operational Manual, Application related documents regularly and prepared Knowledge articles as required • Collaborated with Maintenance/Relevant support teams during the releases/infrastructure changes Show less

  • Service Delivery Lead

    Mar 2016 - May 2022

  • Application Support Lead

    Apr 2015 - Feb 2016

  • System Engineer

    Mar 2014 - Mar 2015
• 

  NeoSOFT

  Jun 2022 - now

  Dev-Ops SRE tech team lead

  • Handled database migrations on OCI from on prime to cloud • Automated Database synchronization using Rman scripting language • Managed user roles and permissions on OCI • Built monitoring dashboards on Grafana for Prometheus, Dynatrace • Built Kubernetes cluster on OCI cloud using terraform • Built pipeline for CI/CD on github after every code push. • Upgraded monolithic services to microservice architecture on Kubernetes. • Built an infrastructure that would create test and pre deployment environments within the CI/CD pipeline Show less