Shishir Utture

Experience

• 

  Time Warner Cable

  Jun 2014 - Dec 2014

  Telecom Analyst Intern: 911 Planning and TN Management

  • Assisted in streamlining the 911 outage notification process and reducing the time taken to notify the concerned PSAPs, using project management tools such as cost, time and risk management, thereby making the process more efficient• Handled daily ticketing process for toll free numbers within the Time Warner Cable footprint by using industry and company specific metrics• Audited and integrated various spreadsheets containing more than 350,000 telephone numbers based on company regulations Show less

• 

  Infosys Public Services

  Jul 2015 - Oct 2018

  Functional Consultant at the Department of Family Protective ServicesIMPACT Phase 2 Modernization was a project to enhance the Child Welfare Information System for the state of Texas. The project involved developing functionalities for child welfare benefits, adult protective services and other social benefit programs.• Led multiple business and functional requirements elicitation and validation sessions and effectively translated and documented business requirements into 4000+ functional and system requirements• Led multiple joint application design sessions, where functional and system requirements were used to create 150+ mock-ups, 35+ process flows and 101 user interface specification documents• Led workshop sessions with all the identified stakeholders to explain and validate the functionalities and user interface designs to ensure all requirements were addressed• Coordinated efforts between business and technical teams consisting 25-30 members in pursuance of actionable deliverables• Stream-lined and led the business process of uploading requirements into HP-Application Life-cycle Management to ensure trace-ability starting from the functional requirements and design through to the system testing phase which reduced the client review period by over 25%• Led the activity of translating business processes, system requirements and user interface design specifications to the development, testing, training and organizational change management teams and ensured integrity of the knowledge transfer Show less Organizational Change Management and System Training Consultant at the Department of Health and Human Services of a State. This project provided the District of Columbia with a new health and human services eligibility and enrolment platform built using IBM’s Curam Social Program Management system. The new system has case management, benefit issuance and recertification capabilities in accordance to Federal and State policies.• Designed and implemented change management strategies that took into consideration all stakeholder requirements and worked with cross functional teams to ensure effective training delivery across 5 client locations• Responsible for providing Onsite Go Live Support that involved guiding 350 end users understand the system and assisted them with key functionalities like application intake, case processing and recertification• Responsible for planning, preparing and conducting Train-the-Trainer sessions that involved demonstrating the capabilities and training 20 trainers from the client to use the modernized system• Designed and developed training curriculum based on client requirements and system capabilities and ensured that the curriculum was concise, precise and catered to the needs of the end users• Designed and developed training course content (30 Exercise Booklets, 100 Desktop Procedures and 5 Job Aids)• Led the offshore team which involved organizing and scheduling activities for the team and delivering client work products in a timely, efficient and effective manner• Worked closely with the Infrastructure Team to coordinate code refresh schedules, defect resolutions and data retention between code releases in the Training Environment• Coordinated with the QA Team to log defects in the Training Environment and ensure that the defects were resolved Show less

  • Business Consultant

    Sept 2017 - Oct 2018

  • Business Consultant

    Jul 2015 - Aug 2017
• 

  EY

  Dec 2018 - now

  Digital Transformation for a UK based digitally focused General Insurance Provider • Servant Leader for 5+ scrum teams ranging from 7 to 10 developers and testers to deliver product features related to GuideWire, React and Mobile Applications• Coached team on scrum practices and ceremonies including sprint planning, t-shirt sizing & retrospective sessions that improved user story estimations and overall team efficiency by 50% measured across 15 successful release cycles• Responsible for maintaining and reporting of KPI dashboard measuring velocity, throughput & burndown and ensuring a 20% improvement in KPIs in consecutive iterations Show less Modern Workplace setup for a UK based General Insurance Provider • Led the strategy and operations for an enterprise wide roll out of Microsoft Modern Workplace• Successfully set up and operationalized the Project Management Office for the Deployment and Support workstream• Designed the deployment app based on business and technical requirements to improve the efficiency and effectiveness of the roll out of over 3,500 Microsoft Managed Devices across 150+ locations in the United KingdomPost Merger Integration of two India based General Insurance Providers • Operationalized the project management office for the Technology teams across the two insurance providers• Worked closely with C-Suite stakeholders of the two organizations to ensure project plans, reporting standards and deliverables were agreed and adhered to • Responsible for setting up and ensuring overall governance for the project, project timelines and commitments across teams while maintaining the integrity of work products Show less Digital Transformation for Standalone Health Insurance client• Instrumental in setting up the Program Management Office which included establishing governance structures, timelines, team structure & budgets• Led numerous discussions with CXOs to ascertain program timelines across multiple projects, Steering Committee reviews of project health and direction meetings to aid efficient delivery of artefacts• Involved in establishing the strategy for the digital transformation and developing an IT roadmap for implementation Show less

  • Manager

    Oct 2022 - now

  • Senior Consultant

    Oct 2020 - Sept 2022

  • Consultant

    Dec 2018 - Sept 2020