Pascal Florin

Experience

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  Belgacom

  Feb 1997 - Feb 2007

  - Design of Network and security solutions for SME and large companies on national and international Explore product portfolio.- Analyze of existing situation and design of the solution.- Technical writing and project management. Selling some e-business solution to corporate market.

  • ICT security specialist

    Jan 2002 - Feb 2007

  • e-business sales manager

    Sept 2000 - Jan 2002

  • Pre-sales telecom for SME

    Feb 1997 - Aug 2000
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  Pascal Florin SRL

  Jan 2007 - now

  Self-employed

  ICT consultant - Interim Management

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  Telindus Belgacom ICT

  Apr 2008 - Dec 2008

  Business Analyst

  I was in charge of the InSP product line at Telindus (international MPLS WAN solution). With the InSP portfolio, Telindus Provided International WAN solutions for Fortis Investment Management (voice/data), Fortis Commercial Finance, Bosal, Deceuninck, Vandemoortele, Nyrstar, CP Bourg, … • Managing all process and overall organisation of InSP.• I re-engineered all processes of InSP. • I define a new process for the ordering flow within Telindus.• Based on Excel, I created 2 tools to facilitate quotes and orders.• I organised of a new classification and archiving structure on shared drive and sharepoint.• I rewritten the contract and I improved the legal provisions.• Price negotiations and benchmark with international telcos: BT, AT&T, Verizon, Orange, KPN, Expereo• I checked the design, the ordering process, the appointments management, ...• I studied the InSP phase out program• I made the financial and technical studies for migration from InSP to Belgacom international Explore portfolio. Show less

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  CIRB

  Jul 2009 - Mar 2010

  Program Manager Telecom (IRISnet)

  The CIRB, the Brussels Region IT Centre, helps the public authorities in the Brussels-Capital Region to use information and communication technologies.I Was in charge of the IRISnet Network. IRISnet is the Brussels Region’s network connecting institutions for their data and their land and mobile telephony. With over 200 km of optical fibres, copper leased lines and DSL lines, it provides Telecom services to government, ministries, parliament, municipalities, social centres, schools, public interest organization, ... There are more than 600 connected sites, 26.000 telephone sets, 5.500 IP Phone sets, 6.700 GSMs, … More than 11M€ of turnover.• Negotiation of the contract extension: assessment of the legal aspect on mandates, validity checking with the Finance Inspection, investment control and validation, ...• Preparation of a Public Private Partnership for the IRISnet II RFP.• Writing the RFP for the next 10 years contract.• Benchmark prices and lower them by 20%.• Reorganization of processes, procedures and control methods.• Follow up meeting with subcontractor's CEO. Show less

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  VOO

  Jul 2010 - Feb 2013

  Business Analyst / Process Consultant

  Developing the process Governance based on eTOM and ITILDeveloping the VOO Process Framework and Process RolesDeveloping the Service catalogPrioritization of process description projectsCollaboration on Job description definition, hiring consultantCreating some MS WORD templates for documentingCreating some tools for MS VISIO (shape, stencil)Creating a nomenclature and administration of a sharepoint for sharingKPI (process, financial, operational) definition, implementationStakeholder analysisBusiness requirementTraining and change managementProcess manager for end to end activities and projects:• Customer and network repair activities, maintenance of the network• Network Inventory Management• Workforce management• Build of the network HFC• Logistic Show less

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  Syntigo

  Apr 2013 - Jul 2013

  Product Manager

  Product Manager Internet & Datacenter Colocation.- Product Book development- Test plan Creation- Testing follow-up- HW/SW/SI Selection- Delivery process guidance- Escalation/reporting/performance- Prepare Project Implementation Planning

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  NRB

  Dec 2013 - Jun 2021

  I have the responsibility of the Governance as well as the delivery. I am responsible for the “end-to-end” processes related to the provided Services within the contractual engagement.Acting as the bridge between the client and the operational delivery teams. The key responsibility is governance across all areas of the services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.I am the interfaces with Customer internal organization and coordinates the relationship between the operational, tactical and strategic steering levels.• Get things done, make things happen • Building a personal relationship with key client staff and senior management• Assess customer feedback and make necessary improvements.• Communication around issues and opportunities • 3rd party management responsibilities • Observing the service perception and monitoring customer satisfactionWith the Cross Functional Services manager, development of the Service Delivery and Project Management offering and catalog. Show less I had the responsibility of the Solution design with creative vision and value added for customer for its ICT services taking into account the Disaster Recovery and Business Continuity.• Creating offers wit added value from RFP or customer requests.• Leading the internal team to build an innovative and cost effective offer on time with the expected quality• Technological watch and services' portfolio development (hybrid cloud, Avepoint , ...) and promote it to customers or to internal teams.I also lead an internal audit for ISO27001 certification preparation. Show less

  • Service Delivery Manager, Project Manager

    Sept 2014 - Jun 2021

  • Internal auditor ISO9001 and ISO27001

    Dec 2013 - Jan 2018

  • Solution Design Architect

    Dec 2013 - Jul 2014
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  RESA

  Oct 2021 - May 2022

  Business Process Manager

  AS IS description of processes (HR, Finance, Facility, Administration, …)Filling Abacus (Enterprise Architecture Tools) with theses processesBusiness Analyst for projects

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  ORES

  May 2022 - Jun 2023

  Service Manager SMART (communicating meter)

  Managing end to end IT services regarding the communication of smart meters from Customers to suppliers, passing through internal IT and Scrum factories.Development of the framework between Service Manager, Project Manager and Factory Lead as part of the reorganization of services.

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  I-CITY

  Jul 2023 - Dec 2023

  Service Delivery Manager it security

  Ensuring that security practices meet the organization's needs.Analysis of offers and creation of comparative presentations for management.Governance management in SOC subcontracting.

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  Orange

  Mar 2024 - now

  IT Service Assurance Manager